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“MisManaged Mess”
Review of Melia Coco Beach

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Melia Coco Beach
Ranked #4 of 4 Hotels in Rio Grande
Reviewed 24 April 2012

My girlfriend and I booked this hotel in February 2012 and it was a mismanaged mess from the minute we arrived! They couldn't find our reservation(even after presenting a written copy to the front desk) and asked us to wait while they checked with the manager. We waited, and waited and waited. As the day drug on we wandered to the pool area and attempted to eat at the pool but they said they COULD NOT serve us without the paperwork, room key or whatever the hell they needed? We hadn't eaten anything all day and as we noticed the grill was going to close soon, we asked again if we could please have some food made and once again denied however; this time, told they were closed! We all could see the face of our watches to read almost 12 earlier than the posted time of closing.
The food in their restaurants is awful, wasted enough time to see a full length film and paid enough to see 10 movies or more. Uuuuugh! Horrible waste of time and money...Don't make our same mistake. No matter what the deal is you get online...Pass! Pay a little more, get better! Swim Eddie, Swim! right on past the Gran Melia, Rio Grande, PR

Room Tip: The room decor is lovely on a superficial level. If you can't see the dirt and bugs you're...
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  • Stayed: February 2012, travelled with friends
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3  Thank WeddingCakeBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,349 - 4,353 of 6,544 reviews

Reviewed 24 April 2012

The resort was breathtaking. The food and service was great! Every staff member was extremely friendly and accommodating. The food was much better than you will find in all-inclusive type resorts. The rooms were beautiful and clean. The pool is very nice and clean. There were plenty of people at the resort while we were there, but since the resort is so large with a huge pool and various restaurants, it never seemed crowded. The hotel lobby area is so serene filled with ponds, plants and water fountains. I just had to wake up early one morning to sit back and enjoy the lobby. I was a little worried about the size of the resort because we were traveling with a large group including two of our parents with bad legs. They have golf carts that you simply call and they come directly to your room to pick you up and take you anywhere on the resort. My mother-in-law lives in Puerto Rico. We will be staying at the Gran Melia for a few days every time we visit.

  • Stayed: April 2012, travelled with family
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Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariana R, E-Guest Experience at Melia Coco Beach, responded to this reviewResponded 25 April 2012

Dear Lucy M,

We really appreciate the time you took on sending your valuable comments, this ones helps us to improve every day on the service we provide to all of our guests. We are very focused and committed on giving a great service and exceeding our guest needs.

We really hope to receive you back again here at Gran Melia Puerto Rico at La Isla del Encanto,

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2012

We stayed here for a long weekend in conjunction with a conference. The place is beautiful and spacious. Everything is spread out so you often times need a ride to get places. It was very helpful to have our own rental car. The resort is 3 miles down a long "access" road....all the way at the end. The location was close to the El Yunque Rainforest and a short drive (around 40 mins) to Old San Juan. The service was not too good...people were friendly enough, but not always helpful enough. We called for ice to be brought to our room (the ice machine is a short walk from the rooms) and it took almost an hour for someone to arrive with the ice. The Red Level service was just ok too...we had an issue with being charged for something erroneously and they were going to send us to another desk to deal with it and we insisted that they handle it.

Room Tip: Red Level rooms are closer to the main area and some face the beach...worth it.
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  • Stayed: April 2012, travelled as a couple
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Thank TRJRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariana R, E-Guest Experience at Melia Coco Beach, responded to this reviewResponded 25 April 2012

Dear TRJRM,

First of all we would like to thank you for choosing Gran Melia Puerto Rico Resort to be your home during your last vacations.

We really appreciate the time you took on sending your valuable comments, this ones helps us to improve every day on the service we provide to all of our guests. We are very focused and committed on giving a great service and exceeding our guest needs.

We felt disappointed to learn that your services expectations fell short of a perfect rating.

We know that our guests’ expect a certain level of service from us, and while we pride ourselves in our ability to exceed those high expectations, we occasionally fall short, as we may have done in your case. When this happens, it disappoints us as much as upsets you. We shared you comments with the Managers involved in order to make and action plan and avoid this situations.

We feel very sorry as we didn’t fulfilled your expectations.

Please accept our most sincere apologies and know that your feedback is most useful as we strive to improve our product and services.
We hope to see you soon at La Isla del Encanto,

Warm Regards,

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Reviewed 24 April 2012

It was our first visit; my husband was attending a two day seminar from work and we decided to stay! We had a great time, the room was a junior suite with a king bed and garden view, very comfortable and beautiful. The staff was great, very attentive. The food was wonderful, we enjoyed all the meals we ordered. The swimming pool was great, the surroundings, the beach, lively music playing near the pool; we loved it!

  • Stayed: April 2012, travelled on business
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Thank SandraLiz_TC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariana R, E-Guest Experience at Melia Coco Beach, responded to this reviewResponded 25 April 2012

Dear SandraLiz_TC,

Thank you so much for taking the time on sending us your valuable comments.
We are happy on knowing that even though you came for business, you decided to get some time off and enjoyed the facilities.

It was our main goal to make you had a great experience and we did it,

Lookinmg forward to welcome you again at Gran Melia Puerto Rico,

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2012

My girlfriend surprised me for my birthday and it was an amazing experience from start to finish. The Grand Melia was breath taking and the employees are +++AAA. Wish I had more time than two days but I will definitely be back.

Room Tip: A perfect spot to relax, unwind and enjoy Puerto Rico. Off the beaten path luxury!
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  • Stayed: April 2012, travelled as a couple
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Thank Pierresquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Coco Beach

Address: 200 Coco Beach Blvd | Highway 955-I, Rio Grande 00745, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Rio Grande
#4 On the Beach Hotel in Rio Grande
#4 Spa Hotel in Rio Grande
Price Range: ₹ 12,054 - ₹ 43,878 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Coco Beach 4*
Number of rooms: 486
Official Description (provided by the hotel):
With an idyllic location on Puerto Rico's northeastern coast in Coco Beach, Rio Grande, Melia coco beach Puerto Rico brings the privacy and exclusivity you deserve and allows you the opportunity to escape from the rest of the world. From the moment you step inside this tropical oasis, you will be enveloped by the beauty and grandeur of Melia coco beach Puerto Rico. Boasting a world-class YHI spa, the nearby International Golf Club and the best pool on the island with four integrated whirlpools, Melia Puerto Rico is the place to live the true resort experience in Puerto Rico. ... more   less 
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Also Known As:
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Gran Melia Rio Grande
Sol Melia Rio Grande
Paradisus Puerto Rico
Melia Coco Beach Puerto Rico/Rio Grande

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