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“Lovely room (But)!”
Review of The Bridge House

The Bridge House
Ranked #7 of 57 Restaurants in Ferndown
Certificate of Excellence
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 6 April 2018 via mobile

On arrival the receptionist straight away said ‘You have to pay now’! Not a nice greeting, also I didn’t think her low cut blouse was appropriate for a family hotel receptionist. The staircase/hallway carpets very dusty. Room was fine. Comfortable bed & clean throughout. Pity towels were hard. We had roast dinners that were cold & had to be sent back to reheat. Beef was fatty. Decided to have our breakfast at local garden centre in the morning.

Thank Shirleyqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry B, Manager at The Bridge House, responded to this reviewResponded 9 April 2018

Good Morning
I am sorry you had a bad experience with the receptionist i have spoken with her and shown her your review so this does not happen again. As a family run company we strive to provide a great service. Thank you for bringing this to my attention.Please be assured that all the matters you brought to my attention are being dealt with
Once again i am sorry for your experience




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (279)
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40 - 44 of 279 reviews

Reviewed 5 April 2018 via mobile

Great value ,staff always friendly puddings are to die for well worth a visit. Vegetarian carvery also an option

1  Thank Camping M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

We were attending a Funeral in Poole and met up with some of the family who were staying here, we had Dinner together, we had the Carvery which was excellent in quality, quantity and excellent value. I had the Beef and Gammon just great, wife had the Turkey again excellent, very nice airy Dinning Room very nice looking out onto the river, would certainly recommend the Carvery!

    • Value
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1  Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2018 via mobile

We fancied a lazy Sunday morning fry up and decided on the Bridge House as it was in a scenic location on the River Stour, we didn’t have to book and it was accessible.

Turned up at 9:30am and parked in the allocated disabled area at the front of the hotel. The only problem with having an area set aside for disabled parking but no individually marked bays, is that you risk having another car park too close to you and then not being able to get back in your car again. My boyfriend doesn’t need the parking space to be particularly close to the building entrance, but he does need enough room to fully open his car door to get his wheelchair in and out.

Anyway, potential parking issues aside, we entered the building up a ramp to the main entrance and went into the restaurant, where we were greeted in a friendly fashion by a member of staff and encouraged to choose any table we wanted. We selected one by the window which had nice views out over the river.

Breakfast was a self service affair, with a good selection of traditional cooked English breakfast items, as you’d expect. £6.99 per head and an ‘all you can eat’ type of thing. You made your own toast, fetched juice, ordered coffee and filled your boots with bacon, sausages and eggs etc., all in the one area next to the bar. This seemed to work well, with no log jams or supply issues. There were ample and helpful staff on hand dealing with any requests.

Breakfast was not bad, maybe a little dry, but we did get there fairly late in the morning I suppose. It was hot though and plentiful, so can’t fault them for that.

I used the regular toilets upstairs and found them to be spotless, but the boyfriend said the accessible toilet downstairs had a couple of things that could be improved:

Firstly, he couldn’t see in the mirror. It was mounted so high (supposedly at regular standing person height) that he couldn’t see himself in it at all! The toilet flush was also loose and not working effectively and the area around the door handle looked a bit grubby. Minor things perhaps, but sometimes the disabled toilets get overlooked, because as long as they are there and ticking the accessibility box for a building, that seems to be enough. They should be given the same thought and attention as any other front of house location.

I’d like to go back in the summer and sit out by the river, relaxing with a drink. Maybe some dinner? Despite some minor building flaws/oversights, the restaurant is in a lovely setting and the service was excellent.

Thank Roll_and_stroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018

Have been in before when we had carveries and we popped in again and tried the carvery again simply because it was such good value. All good, nice selection of vegetables. Meat is so succulent and it is nice you can ask for a choice of all three meats if you want - I had turkey and ham, my husband had a large plate of beef!

Tried the bar's "cocktails" but these were served in tumblers and were more ginger beer than anything else, so switched back to good old G & Ts!

Last time we were here we didn't get to try to library after dinner as it was full, but this time we almost had it to ourselves! Lovely and cosy in the cold weather, We did notice the man behind the bar switched to the other side after 10 to drink with an older waitress which was a but off putting (as they had served us at dinner) when going to get a drink (don't worry we had a taxi home!). Served by a night porter who was very funny.

We will be back as it is a really nice place to eat and relax mid week evening. (We were told it gets busy at the weekends).

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2  Thank RobandJulieA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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