4/5 rating is based on the realities of hotel options in Khammam. Have stayed in a couple different hotels in the city and so far I'd say this one is the best you'll find in terms of comfort, amenities, and overall cleanliness. Those sentiments seem to ring true with both the locals as well as any VIP guests staying in Khammam. Two biggest negatives are the location (it's across the bridge from the main commercial/downtown area) and the restaurant (the food just wasn't good). Rooms were clean and fairly well maintained by Indian standards. This is where I will continue to refer anyone I know until something newer/better enters the market.