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“Good Airline with Dissapointed setup”
Review of SriLankan Airlines


Reviewed 17 October 2017

I had the another worst traveling experience with the Sri lankan airline few weeks and few days ago and wanted to share them with those who are considering of flying with them.

having worst experiences on same air line before, i still thought that this is our national carrier and should fly with them to contributes of it's success and believing that things will get better every day compare worst olden days.

but things remains same. i have taken UL102 Morning flight to Colombo and the breakfast which was served were far worst and poor than a cafeteria in any minimum standards organization. it was served in take away box with a kids portion of puff pastry, Kotmale set yogurt and a 180ml Juice packet.

shame to say that this breakfast meal is worth maximum about 50 Sri lankan Rupees, which is 1/3 of a single US Dollar.
it's shame to see the price still kept printed on the package. see the photos below. just looks like brought from Supermarket and lorded to be served.
those days meals at Srilankan or Air Lanka was outstanding and never know when this era be back in our national carrier.
further on board, we never see now a days friendly and smiling crew same as olden days. its like natural death. need lots to be trained and improved.
on rerun flight i had so many ad-normal experiences from the time of check in at counter.
it was another crowded and busy afternoon. same as others i was also waited and in line till my turn come. The counter person called Anthony was doing a group check in and took so long to completed. how ever when many awaits it was sad to witness and experience that a ground handling girl comes with a Porter (Porter No 144) and jump over the line and prioritized to check in a very much drunken passenger to UK flight.

perhaps may be a last minute passenger. we never know. but being a Sri lankan and knowing as a country of politeness across the globe, she MUST tell at least the first waiting person in the line and apologized for the unexpected priority given. but she and counter person who does check in never go ever any extra mile, of courtesy where some of passengers who were lined to fly India was loose to make some noise of frustration.

with all of never ending and meeting even minimum standards, i believed the decision makers at air line, please take correct measures at least now and don't let the image of country goes worst day after another.

back on returned flight soon after i get in and well before take of fr taxi, i have asked for glass of water to consume my tables from crew member - Thihan and he just said later.. later... and later.

it took at least another 20 minutes plus to have a glass of water even after take off.

further, i have had keep reminded at least twice just to have beer and it was late to served.
it just like its a burden when a passenger ask for service.
instead of delivering the passenger request fasted possible, they were keen in chit chating in cabin area and upon finishing their discussions of what ever funny happenings, starts to serve.

this is very wrong. every one flying after purchasing a ticket at any given fare and you must lead them to learn how to respect their clientele.

i believe that this is one of the best route for sri lankan and complete with many other competitive air lines.
this may lead to loose many more passengers and you are volunteer to encourage us of choosing another air line.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank vchinthaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 - 56 of 1,117 reviews

Reviewed 17 October 2017

The Baby stroller which the airlines has accepted at the gate in Mumbai Airport was not delivered to us at the gate in Colombo but instead given to us after all the baggage was delivered and then we had to get the baggage service people to locate it and give it us.
the same thing happen on our return Journey.
The idea of using a Baby stroller is to carry the infant instead of having to walk all over the place but for some reason Si Lankan Airlines think otherwise by harassing the mother to keep carrying the infant till the last.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bingo0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

Their business class is really nice, very comfortable. The entertainment could have more choices but it's still pretty good. The food is great and so are the drinks. The staff was definitely the best part about SriLankan. The places are not the newest but the crew does make you feel at home.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kevin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Nice hospitality, and on time flight. My flight was from Mumbai to Mahe, transit in Colombo. Only issue was from Colombo to Mahe flight there was not entertainment option, It was 4 hour flight. no problem with return flight. Crew member were nice.
Leg room was bit less compare to other international airlines

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Pradeepdhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

1) Flights - flights operated on-time. UL has wonderful, friendly cabin crew that are great ambassadors for the carrier and country. The A330-300 fleet has lie-flat herringbone seats in business class, great for a 5.5 hour overnight flight. The catering was high-quality with plenty of entree and beverage options.

2) Ground Service - The Colombo Airport is not the modern airport but it is serviceable as long as your flight does not depart from one of the R-gates. They are terrible bus gates. My flight departed from R1. You have to wait in a long security queue shared with 3 other gates (there is no priority for business class passengers), then you enter a hold room with run down seats and no restroom facilaities. There is no functional PA system in these gates, so the agent at the door to the bus just shouts but no one can really hear her over the background noise. It is quite the hot mess.

3) Serendib Lounge - The Serendib Lounge is the UL business class lounge in Colombo. It has excellent food and beverage but is really too small to accommodate all the business class passengers during UL's banks of flights and the wifi is terrible. Needs some work.

Despite the problems on the ground, I would still recommend SriLankan.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank dls251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC