Virgin Atlantic VS 316 – London Heathrow to Bangalore - check-in easy - lift to dedicated security - stroll to Clubhouse - shared a window seat – me a well done bacon roll - Champaign - Lauren Perrier - table service good - delay of 30 minutes - boarding easy – Upper Class not full - neither was premium economy - cabin crew attentive - both got our pre-ordered meals - sea bream and macaroni cheese (for me the latter no better than when we flew to China in May) - flight tedious as we had to route away from Middle East - flew over Saudi and turned left - no real sleep - not much on Vera - whiled away time reading Sally Vixen - supper snack before landing - and this is where flights and body clocks clash - India 4 and half hours on - landed around 3.00 - so body clock set at 10.30 – 787-9 configuration showings it’s age as it lacks adjustment and no longer a modern business class product - G-VOWS aka Maid Marion

Virgin Atlantic VS317 – Very early return – 01.30 checked-in – no problems – security slow – passport control efficient - and then it was off to the Lounge – 080 – shared lounge with certain areas linked to the Lounge pass – not great but somewhere to sit – food and drink offer limited and not much information about the flight in the Lounge – took the long walk to gate C1 around the time of boarding indicated at check-in – waited about 10 minutes before being called forward to board – flight not full – welcomed on board by a member of our cabin crew from outbound flight – Upper Class about 50% full – rest of plane not full at all – got away almost on time but very long taxi to the departure runway – and then followed a long tedious and uneventful flight – difficult to get comfortable because seats lack adjustment between slight recline and fully flat – food not stellar given that is a “business” class ticket - chicken and cheese club sandwich followed by 2 hours before landing a cooked breakfast option – in between little interaction with the cabin crew who seemed as bored as I was with the flight – VERA selection not great - landed over London – G-VDIA aka Lucy in the Sky

Given the many changes that Virgin have recently made – for example cancelling Shanghai and Sao Paulo – the airline needs to decide what routes best suit its business model – and at some time in the near future decide whether to invest in new Upper Class seats for the 787’s which are more in line with the A330 Neos – as it is falling behind even BA…..boutique fails if it is no longer comfortable

ABSOLUTE WORST CUSTOMER SERVICE. When booking the flight, we spoke to someone who booked us on the wrong flights and it’s taking us hours to get through to anyone on the phone or on chat online. We managed to get through to Leuan on virtual chat and was USELESS and RUDE. After a while of talking, they ended the chat for us having to go through the whole process again. The is the worst customer service we have ever received and will not be using Virgin for anything going forward including flights, tv, WiFi, phone etc… INCREDIBLY AWFUL

I booked a premium economy ticket and booked my seat 2 months in advance. I have a health problem and need to be in window it aisle. I booked my seat 23 A for my flight through for both sectors, Boston- Heathrow and Heathrow to Mumbai. When I tried to web cut in they wouldn’t allow me to until the 24 hour window. So as soon as the window began I web checked despite no urgency since I’d already blocked my seat. To my horror the website said the seat would be assigned at the airport. When I reached the airport they gave me a middle seat saying all other seats had shady been blocked. How? If I wasn’t allowed to book my seat while en checking how did anyone else? Why did I receive that message?!!! Does virgin Atlantic choose specific passengers to not allow seat choice (and that too after blocking yer seat 2 months ago when I booked yr ticket)? Why did the airline not allow me but allow other passengers to block their seats? Interestingly my onward flight has my seat blocked as 23A! I had my boarding pass. It’s going to be a traumatic flight and I have no choice! I might throw up, keep getting up unfortunately disturbing other passengers inadvertently. VA systems and attitude and technology are crap!!!!

Travlled business class in VS316 from LON to BLR on 28th oct and absolutely worst expereince on business class . Small and crampy seats , less space and weird sitting arrangement. had to turn my head almost 180 degree to see outisde window while seating on the window seat. travelled business class on several other airlines but virgin atlantic had the worst business class experience.I could literaly peep

Due to Hurricane Milton my flight had to be cancelled at short notice. The speed at which Virgin Atlantic processed and paid a full refund was excellent. Well done and thanks Virgin Atlantic.