Travlled business class in VS316 from LON to BLR on 28th oct and absolutely worst expereince on business class . Small and crampy seats , less space and weird sitting arrangement. had to turn my head almost 180 degree to see outisde window while seating on the window seat. travelled business class on several other airlines but virgin atlantic had the worst business class experience.I could literaly peep

Due to Hurricane Milton my flight had to be cancelled at short notice. The speed at which Virgin Atlantic processed and paid a full refund was excellent. Well done and thanks Virgin Atlantic.

Worst experience I've ever had with an airline. They declined me boarding once and I missed my flight, due to a misunderstanding & the flight was missed. The 2nd time they declined me boarding because my daughter was booked twice by virgin. Avoid

Wow, we haven't travelled with Virgin for a few years and had forgotten how good they were. Flying from Miami to Heathrow we were so impressed. The cabin crew were all friendly and helpful. There was a problem with our headphone socket not working so we were promptly moved to new seats. The cabin was light and airy, seats spacious and comfortable. The food was excellent, hot and tasty. Drink quality good and free flowing. We will definitely fly again with Virgin. Thank you.

If you book Upper Class via Virgin Atlantic's website and have to connect to another airline for your final destination, you do not have LHR Clubhouse access. This is an absurd policy. I went directly through VA's website and they put me onto an affiliate to my final destination. On top of that, the flight schedule changed so I now have a 6 hour layover in LHR instead of the original 2 hour layover with no access to the Clubhouse to relax comfortably.

I spent over 3 hours on hold for customer service across 3 different calls with no one answering the call(s). I tried to utilize their 'chat' feature and was on hold for an additional 45 mins. I finally emailed the CEO and got someone to call me back from the executive office and they were NO HELP AT ALL. They essentially shrugged their shoulders and told me to just go to the Revivals Lounge and get over it.

If I pay in excess of $12K for Upper Class seats, you'd think I would be able to fully enjoy the amenities that are supposed to come with the fare. The VA website is NOT clear at all about this policy. It only states "Customers flying in Upper Class" as having access, which we are.

We aren't going to drink and eat our way to $12k in the Clubhouse! We just wanted a comfortable place to spend an excessively long layover.

I'll never book a Virgin Atlantic flight again.