Booked a year ago through the trafford centre branch, great communication about paying our balance. Once they had our money no communication about a flight change that meant we would miss our connection in Atlanta, found out through a third party seven weeks before departure. Went into store ... they blamed Virgin Atlantic .... half an hour to get through to Virgin Atlantic .... they blamed Virgin Holidays. Changed flight but left with a sour taste. Mr Branson is famous for saying 'look after your staff as they will look after your customers' ... well they don't!