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“Never had a bad experience”
Review of Virgin Atlantic Airways


Reviewed 4 weeks ago

We've been travelling with Virgin Atlantic Airways for over 15 years, with our favourite destination being Orlando.

We have never once had a bad experience with Virgin Atlantic with clean aircrafts, smart and professional cabin crew and fabulous in-flight entertainment.

We have travelled with Virgin's closest rival, British Airways once before to Orlando, and BA have a bit more travelling, to reach Virgin's standards.

A big thanks to Virgin Atlantic for years of fantastic service! Hopefully I will be joining your cabin crew team in the near future!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank W1lkin50n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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964 - 968 of 5,341 reviews

Reviewed 4 weeks ago

Best business class ever to London.

First, they provide pickup service from your house to the airport where the check in is in a different area than the busy international side.
The seats are in the newer angled configuration which is great for privacy and comfort especially if you are traveling with odd number of people.
Once you are ready to sleep, the seats actually fold forward making it lump free AND they come and make your bed for you. With full size pillows and nice large comforters it was the best sleep I have ever gotten on a flight.
Then once you are in Heathrow, you are again pampered with a separate immigration check point. This is also when you are leaving London.
Will only take Virgin Atlantic to London!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank EllenOnVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I just went online to book after hearing a radio ad...... The BEST price for a flight to Australia in economy was almost 4 times the price quoted from other leading airlines!!!! No thanks
Virgin. That is daylight robbery.

Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have been traveling to the USA on and off for over 20 years.
I remember when I first used VA, it was wonderful. The food was actually quite good, the drinks were served in glasses, the aircrafts were clean and there would be lots of little touches that added up to a pleasant flight.
Oh how times have changed, I have noticed on the last few flights that the standards have slipped dramatically.
The staff are less friendly and helpful, infact on the last flight one of the flight attendants was quite rude, everything was just too much effort for her.
The food is abysmal, especially breakfast seved in a box!
The alcohol drinks trolly only comes round twice in the entire flight. You are made to feel bad for asking for another glass of wine!! Long gone are the days when you were served an after dinner liquor.
The plane was dirty and grubby, I always take a pack of anti-bac wipes with me thank goodness, I wouldn't even put my drink on the pull down tray until I had cleaed is. The wipe was filthy.
Sadly the penny pinching is really starting to show.
Maybe Richard should take one the flights..........

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank KatandChrisDanahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Highly recommended and definitely my choice from now on for US flights from London. To my humble opinion, Virgin has higher standards than BA, better food, newer and cleaner aircrafts, ages ahead of competition in flight entertainment and very happy, polite, non moody personnel (unlike BA). Great airliner!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank douniko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC