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“Hosed again by United”
Review of United Airlines


Reviewed 4 April 2018

Booked another flight on United four our anniversary trip despite swearing never to do so again. We booked precisely because there were good seats available in economy away from the bathrooms and that recline. Reviewed our trip today to find they cancelled our seats and put us in the back of the plane by the bathrooms with no recline for 5+ hour flight. Called to find out what happened. Said they changed the plane to make sure it was packed full like sardines and just reassigned seats willy nilly. Adamantly refused to change our seats back to where we had originally booked and refused to refund the ticket. Don't seem to care about customers at all. Must be too busy stealing sand from public beaches for their mansions to notice how bad they are compared to other airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SurfRSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,648 - 8,652 of 32,857 reviews

Reviewed 4 April 2018

good flight
flight attendance very professional /accommodating
flights stayed on schedule
connecting flight was no problem
nice landing

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank trynamccaulley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Good service throughout from check-in to inflight.
On time out and slightly early arrival.
Look forward to the same standards on the return flight.

Thank dpeters0n1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

Flight was ok, staff was very short and seemed to me annoyed with all the economy passengers existence. Plane looked like it had seen better days, no IFE unled you rent a screen or use your own device.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank HyrumGray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

We will definitely fly United again. The first class seats were very comfortable and the flight attendants were very nice and polite. The food was good. My only complaint was they do not offer kids meals. The flights was comfortable and we arrived early which is always a bonus!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Tandom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC