The flight was delayed by 6 hours because we had to wait for the flight crew to drive down from NJ. That was not the problem. They kept us in the know the entire time. The problem is being nickled and dimed for every little thing only for the service to still below par. The upgraded (higher price seats) were not that much bigger nor had significantly more leg room. The high fee for bags is crazy especially since they have to weigh less than average bag weights with the other air lines. Not sure I will fly with them again.