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“Typical Southwest Flight, cost effective, good flight, good service”
Review of Southwest Airlines


Reviewed 19 January 2018 via mobile

Like most Southwest flights, cost was right, flight was on time, service was good, seats were comfortable for economy and television wi-fi had no issues.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Boyd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,494 - 6,498 of 24,165 reviews

Reviewed 19 January 2018

First time flying Southwest, flight attendants were great.Like the open seating. Everyone friendly except on trip back, I tried to get earlier flight and was told it by ticket agent at LGA it would be $300+, but he failed to tell me of another one a little later at no increase in price, until I researched and came back to him. Like that you can have all snacks and soft drinks you want.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank raqueldowd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018

If you've flown Southwest before, you know their boarding system which helps keeps things moving. The boarding was uneventful and Southwest always provides polite service, two small snacks and a beverage. My only complaint was due to cold/icy conditions, we had to wait in line to go through the de-icer. Fine, safety reasons, I get it. But the pilot/flight staff did not communicate once with passengers during an over 20 minute wait to let us know the status. People with connecting flights, most of the passengers, were getting very nervous about the time.

My other comment, which is true of many SW flights I've taken, is that they let the passengers needing wheelchair assistance deplane first, very polite, but it holds up the rest of the passengers as those needing help boarded first and sat in the first few rows. Why can't they wait until everyone else gets off to deplane those needing help? Again, those with connecting flights do not need a delay and more stress just waiting and waiting.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bcwjlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018

Always on time it seems usually early in landing. Some issues with weather but that was expected with storms on the return flight - Flew around the storm only delayed 10-15 mins on landing.

Not to other travelers on Southwest. - We could travel a bit easier since Southwest has free bag check still don't why the huge amount of roll on bags that could be checked on such flights. People just clog up the aisles & overheads with their carry on rolling bags that could be checked.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rastro651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018

I always fly Southwest! Great customer service and friendly faces! I never have a problem on Southwest. I highly recommend this airline to everyone that flies. I hope you take this review in consideration when choosing an airline.

Thank watrlvr47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC