Love Southwest. Employees are great. Nice, friendly personalities. We had a layover in St Louis. We arrived in Las Vegas & my husbands suitcase was delayed. I went into the claim office to trace his bag & saw our name up on a board. I told them that person is me and she told me everything and said it would arrive in a couple of hours that it missed the flight. They gave me a lot of info so I could see where the bag was at. I could even see the person who was to deliver our bag to us. They delivered the bag to our hotel. They were extremely helpful and concerned about getting this bag to us quickly.
They are great !!