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“Don’t fly with this SAS airline! They don’t care to make up for their pen mistakes”
Review of SAS


Reviewed 3 weeks ago

SAS sent my luggage with the next SAS airplane to Rome, 6 hours later, so that I had to go back to the airport to Collect it. They coulden’t deliver it to where I stayed in Rome. Me and my friend missed out on 1/2 a day, just waiting in numerous lines at the airport, all sorts of paperwork, and taking taxis 3 times, back and forth.
In compensation SAS gave me 30 Euro. Unbelievable!

Date of travel: September 2024
Thank 770hegem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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17 - 21 of 10,907 reviews

Reviewed 3 weeks ago

I flew economy round-trip from Chicago to Copenhagen. We weren't able to check in online or at the airport kiosk, so we had to go up to the counter, and apparently it was due to the type of ticket we had purchased. There were no air vents at our seats, which was a bit of a health concern, especially with passengers coughing around us. It was uncomfortably warm on our return flight; walking up to the bathroom, you could feel a sharp change in temperature. Over the 9-hour flights, we were served two meals. The first meal was more substantial on both flights, but the second meal was always lacking. For a 9-hour flight, I feel like two full meals should have been served.

Date of travel: September 2024
    • Seat comfort
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    • Value for money
    • Check-in and boarding
Thank tab_wl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

So here is a recap of my final 24 hours with SAS:

1) The flight, which was scheduled to depart at 15:45, is cancelled at approximately 19:00. That was all the information we had.
2) I called SAS customer service. Despite staying on the line for about one hour, no one answered my call. No one.
3) The SAS app was useless. I could not rebook a flight on the app. There was no information about rescheduling on the app. Zero.
4) An email arrived telling me that I was rebooked on Brussels Airlines at 06:50 and would be back in Chicago around 12:00.
5) I had to go to the Transfer Station at the Copenhagen airport and take a number. I was #593; they were calling #469. After over a one hour wait, during which time customer service never picked up the phone, I was finally able to speak with someone at the Transfer Station.
6) That SAS representative told me that I could not rebook onto a different airline that left Copenhagen earlier and got to Chicago earlier. There were zero alternatives for me.
7) She told me I would not get a hotel voucher because the rebooked flight left too early in the morning. She also wrote 250 EUR on scrap paper and told me that I would be reimbursed for my expenses as long as I kept my receipts. There was no mention of alcohol prohibition.
8) I went to the hotel restaurant across the street and had a dinner with two drinks and a bottle of water. The total cost was in the EU $90-100 range, which is well under the EU $250 limit I was given.
9) Since I did not have a hotel voucher, I went back to the airport and "slept" there until early morning when I finally boarded a flight from Copenhagen to Brussels and then from Brussels to Chicago.
10) After all these events, I submitted my expenses for DKK 721, only to be denied reimbursement for alcohol, which is asinine. You then tell me that you hope I understand and hope that I will board SAS again.
11) I do not understand and I will never board SAS again.

Date of travel: September 2024
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    • Value for money
    • Check-in and boarding
1  Thank Kevin K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

The airline is atrocious! I was not allowed to go online and reserve my seating for myself and my partner. When I arrived at the counter, the airline sat us completely apart from each other. Despite making this grievance to the employee, he didn’t seem to care about the problem and told us we should’ve handled this online. Which we told him that we were unable to do so, given that their site was down. Our flight from Split to Copenhagen was delayed for almost 2 hours causing us to lose our hotel reservation. The airline has no vegetarian/vegan options for travelers unless you go on the site, which by the way was not operational for us. Needless to say, I will never be flying SAS again and I hope no one ever does! To hell with SAS.

Date of travel: October 2024
    • Seat comfort
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    • Check-in and boarding
1  Thank rance c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Such a terrible airline. We didn’t have any bags to check in, just two carry-ons. We were not issued boarding passes at the time of online check-in. When we arrived at the airport, there was no self-service kiosk for us to get our boarding passes. We had to stand in a very long line for an hour and 15 mins to just get our boarding passes. We were asked to check in our carry ons because the flight is full. We did. Next thing, the flight is delayed for 45 mins. We then boarded the aircraft, with only two backpacks. Now the hostess is telling us to move our backpacks because someone else has not checked her bag and there is no space for her bag on the above cabin. Finally, we are told that there is no radar in the sky of Germany, so we don’t know when we will be flying. We have a connecting flight and God knows if we can make it or not. I don’t recommend this airline to anyone.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank morano077
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.