Had a very confusing encounter with SAS customer service. There was an internal error with my booking, and while sorting this out I was speaking with a very rude and aggressive customer service representative. This ordeal has really made me lose faith with SAS and their ability to handle customer care. This is especially frustrating because the error was in the SAS system, and nothing that I had done. Cannot recommend them - if you need assistance, you are very lucky to receive any.

Second flight in our connection from Helsinki to Heathrow.
Selling tickets with short connections that will involve rushing between gates is not a good idea in an airport this spread out. Having missed our outbound flight because of this we rushed and just about made this one!
Flight sat on the tarmac due to restrictions imposed by London and we were late arriving.
There were power sockets in all seats but the paid internet did not work.
I doubt I will use this airline again due to the lack of customer care.

Where to start... direct Trondheim flight to Oslo was cancelled. Fair enough- it happens. They put us on indirect flight of 2 sectors. The connection in Ålesund was impossible (security etc in between connecting flights). Why did they put us on that? There were seats available on later direct flights. We received no update of alternative flights and spent over an hour chasing for emails and txts that hadn't been sent to us. We were then advised to check our luggage wasn't in Ålesund and to be checked in; apparently (after speaking to Kongsberg and alternative airlines) that was not possible. Customer support were unsupportive and terminated the connection while I was typing a question. A whole day wasted. So - Norway is stunningly beautiful. The people are interesting, admirable and mostly lovely. But don't go with SAS ... awful.

About 40 minutes before landing, the cabin speakers started playing some music. An air stewardess approached me and asked me to turn 'my music' off. I pointed to the overhead speaker to indicate where the music was from. She turned around and walked off, without apologizing.

I understand that she may have been mistaken, but I am concerned that someone who couldn't tell where certain sounds are coming from yet has access to some controls and levers of an aircraft.

Helsinki to Stockholm and the connection was far too tight! We missed our connection going out and we jus made this one by walking very fast. They do need to look at these connections.
We were even suggested to leave by the back door which involved stairs both up and down