Where to start... direct Trondheim flight to Oslo was cancelled. Fair enough- it happens. They put us on indirect flight of 2 sectors. The connection in Ålesund was impossible (security etc in between connecting flights). Why did they put us on that? There were seats available on later direct flights. We received no update of alternative flights and spent over an hour chasing for emails and txts that hadn't been sent to us. We were then advised to check our luggage wasn't in Ålesund and to be checked in; apparently (after speaking to Kongsberg and alternative airlines) that was not possible. Customer support were unsupportive and terminated the connection while I was typing a question. A whole day wasted. So - Norway is stunningly beautiful. The people are interesting, admirable and mostly lovely. But don't go with SAS ... awful.

About 40 minutes before landing, the cabin speakers started playing some music. An air stewardess approached me and asked me to turn 'my music' off. I pointed to the overhead speaker to indicate where the music was from. She turned around and walked off, without apologizing.

I understand that she may have been mistaken, but I am concerned that someone who couldn't tell where certain sounds are coming from yet has access to some controls and levers of an aircraft.

Helsinki to Stockholm and the connection was far too tight! We missed our connection going out and we jus made this one by walking very fast. They do need to look at these connections.
We were even suggested to leave by the back door which involved stairs both up and down

After my recent experience, I do not recommend purchasing seat upgrades on SAS. I paid extra to reserve exit row seats for my wife and I on our flight from TLL to CPH, last week. A day or two before departure SAS emailed me to say that they had reassigned us to different (non-exit row) seats and, while there wasn’t anything we could do about that, we might be entitled to a refund. Admittedly, the cost of the seats, $10 each, was low, but I thought that we should be refunded the cost. However, when I followed the link to the form to fill in to apply for the refund, I discovered that a cash refund would only be wired to my bank account, and not refunded to the card I had used to charge the purchase, and this required me to obtain the SWIFT number for my bank, among other things. A lot of trouble, besides sending information like account numbers that I would rather not share. So, I will just accept that I’m out $20.

SAS not only has awful customer service, but we experienced what we felt was racism and prejudice for not being a "white" person. Sitting in Economy Plus , we were totally passed over for drinks, may have been an oversight but no apology after my husband had to walk down the aisle to tell them about this. In addition, they did not have our vegeterian meals as we had requested. Again NO APOLOGY but "we have no meals, you are not registered, we can't do anything about it"!We asked to sse if they could arrange something from business class, we were denied that. Then we asked to speak to ta the person in charge of this, no one came for atleast 2 hrs. In the meantime we were given a microwaved soup with dehydrated veggies and some pasta.

The main attemdant apologized but made no effort to arrange for any other meal and when we shared that the original attendant had not apologized, we were told we were "lying"!!!

Will never fly SAS again and shared that with these attendants,; their answer, "Go ahead, fly with someone else"!!

Afer spending 2 grand and being treated like this...we will!!