Don't book anything with SAS, they sell you ticket at higher price to make you able change your flight, but when you want to change your flight they ask you a fee, and guess how much is fee ? higher than the actual ticket price, broken website, low customer service, non-responsive, horrible people, never book with them anything

I’ve flown this airline a lot with my mum, dad, and younger brother.

Not had a genuine issue with it since but today was different, we were due to leave Helsinki to go back to Bergen through a connecting flight from Copenhagen.

The plane got a 30 minute delay, had no problem with that, but there is where the problem was.

Tuned out that the flight had indeed not been delayed and that they started boarding the plane before the original departure time.

Because of that we obviously thought the flight would’ve left at 15:55PM but it had started boarding at 15:30PM.

And eventually we realised that and rushed to the gate we got there at 15:35 and they had closed it and my issue was that the plane was still at the gate with the walk bridge still visibly connected, and they would not let us board, which was understandable but at no point did they ever think of doing a PÅ public announcement to tell us to get to the gate which is my problem.

We ended up having to hustle and go through TSA and recheck our luggage because of that issue, we had to rebook with the airline Norwegian instead.

I do get this issue was our fault and we should’ve been more responsible with time management but the fact they made 7 passengers miss their flight and the crew on that flight and the ground crew didn’t even bother to take action to make sure we got our flight is kind of messed up.

My previous post was rejected for too much information but here is a summary:

In March, 2024, SAS left our group stranded for five hours at Newark for...a flat tire. SAS said we are due compensation for their delay. Six months later, after numerous emails, calls, and forms, they will not talk to us. Judging by other reviews, this is their usual SOP. My invalid, elderly mother, in her wheelchair, had to scramble to catch our next flight - by moments - instead of having a leisurely time in Copenhagen. Six months later still nothing. Fly anyone else or take the train from Germany because they will scam you.

Two part coach class from Heathrow to Helsinki via Stockholm.
Basic ticket without cabin baggage with absolutely no frills We did manage to get on board quickly and we were only a little late taking off.
USB charging in seat was a useful bonus.

I booked an economy flight to and from Stockholm with SAS. I had an assigned seat on the asile and 24 hours prior to the flight I received a notice that upgrades were available. Accordingly I submitted a bid which with the caveat that my card wouldn’t be charged if I did not win. Upon looking the next morning I was still in the same seat I had been assigned to the day prior. When I arrived home I noticed a charge for the upgrade and immediately notified my credit card company that this was in error. My credit card company received a response from SAS that I was responsible so ultimately I called using their travel agent number and keyed in a bogus 7 number code which got me past the automation to a “real person”. After speaking with this person she confirmed that I had not been upgraded but told me I would have to complete a claim form. Upon hearing this I started to tell her all I had been through already and she abruptly terminated my call. Minutes later I called back yet again and got a different agent who advised I had been upgraded. So this is what I was told: I was advised that my seats despite being in the same space as economy and being behind the business and first class sections were some sort of “premium seats”. Apparently the scam which SAS appears to be pulling is that if you don’t select a seat or do select a seat but at a lower price and you are in the seats forward of row 30 you will ultimately be kept in that seat but charged an “upgrade fee” simply because on paper they call it an upgrade. Had I not bid on an “upgrade” I would have remained in exactly the same seat at a lower price. This seems to imply that they are overbooking their flights and if you are simply aft of the aforementioned row on that type of plane you will simply be scammed into paying more for a seat you already have simply because you choose to bid on an upgrade. In reality you are not being moved to a better seat or anything but simply shelling out more money under the false belief that you will be moved forward to another class.

Beware of flying on any airline that will pull this nonsense on its passengers.

I am a lawyer and I am seriously thinking of filing a consumer fraud claim against them since it is relatively obvious that this is some bogus marketing strategy that has been put in place simply to pry extra dollars from consumers for no good reason. A little nuance on the good old "bait and switch".