My previous post was rejected for too much information but here is a summary:

In March, 2024, SAS left our group stranded for five hours at Newark for...a flat tire. SAS said we are due compensation for their delay. Six months later, after numerous emails, calls, and forms, they will not talk to us. Judging by other reviews, this is their usual SOP. My invalid, elderly mother, in her wheelchair, had to scramble to catch our next flight - by moments - instead of having a leisurely time in Copenhagen. Six months later still nothing. Fly anyone else or take the train from Germany because they will scam you.

Two part coach class from Heathrow to Helsinki via Stockholm.
Basic ticket without cabin baggage with absolutely no frills We did manage to get on board quickly and we were only a little late taking off.
USB charging in seat was a useful bonus.

I booked an economy flight to and from Stockholm with SAS. I had an assigned seat on the asile and 24 hours prior to the flight I received a notice that upgrades were available. Accordingly I submitted a bid which with the caveat that my card wouldn’t be charged if I did not win. Upon looking the next morning I was still in the same seat I had been assigned to the day prior. When I arrived home I noticed a charge for the upgrade and immediately notified my credit card company that this was in error. My credit card company received a response from SAS that I was responsible so ultimately I called using their travel agent number and keyed in a bogus 7 number code which got me past the automation to a “real person”. After speaking with this person she confirmed that I had not been upgraded but told me I would have to complete a claim form. Upon hearing this I started to tell her all I had been through already and she abruptly terminated my call. Minutes later I called back yet again and got a different agent who advised I had been upgraded. So this is what I was told: I was advised that my seats despite being in the same space as economy and being behind the business and first class sections were some sort of “premium seats”. Apparently the scam which SAS appears to be pulling is that if you don’t select a seat or do select a seat but at a lower price and you are in the seats forward of row 30 you will ultimately be kept in that seat but charged an “upgrade fee” simply because on paper they call it an upgrade. Had I not bid on an “upgrade” I would have remained in exactly the same seat at a lower price. This seems to imply that they are overbooking their flights and if you are simply aft of the aforementioned row on that type of plane you will simply be scammed into paying more for a seat you already have simply because you choose to bid on an upgrade. In reality you are not being moved to a better seat or anything but simply shelling out more money under the false belief that you will be moved forward to another class.

Beware of flying on any airline that will pull this nonsense on its passengers.

I am a lawyer and I am seriously thinking of filing a consumer fraud claim against them since it is relatively obvious that this is some bogus marketing strategy that has been put in place simply to pry extra dollars from consumers for no good reason. A little nuance on the good old "bait and switch".

My girlfriend and I had a deeply frustrating experience with SAS after our flight (SK1778) from the Faroe Islands to Copenhagen was canceled. While we were aware of our legal right to compensation under EU Regulation (EC) No 261/2004, claiming it has been far more difficult than expected.

After initially contacting SAS via email, we were directed to an online form. Despite multiple attempts to submit our claim through the form, we were consistently met with errors on their website, preventing us from completing the process. This has been particularly frustrating, as we have been left in limbo without any further communication from SAS.

It seems that SAS is making the process of claiming compensation unnecessarily difficult, likely in an attempt to discourage customers from pursuing their rightful compensation. Despite this, I am not giving up. I have already been in contact with Forbrugerrådet Tænk and will be escalating my claim to the Trafikstyrelsen to ensure that my case is properly handled.

The lack of response, combined with the technical issues, has made what should be a straightforward process unnecessarily complex. We understand that airlines may have to deal with many claims, but it’s unacceptable that basic customer service – such as a functional form and timely communication – is lacking.

While we previously enjoyed flying with SAS, this experience has severely damaged our perception of the airline. We would urge others to be prepared for similar challenges if they find themselves in a similar situation, but rest assured, we will continue pursuing what we are legally entitled to.

I am a Diamond member of Eurobonus. I had bought an upgrade for over 600 dollars to Business and was granted the upgrade and paid for it. I had a seat. YAY. But at the airport, the upgrade had vanished and I was placed in Premium. I went out of my way to speak to everyone. At check in, at the lounge,at the gate, even on board. Everyone was ever so nice, but could not do anything. I was told I had to contact customer service after the flight. There, the nightmare continued. No compensation, no voucher, no free upgrade. Barely an apology. Just an offer of my money back, in 5 - 7 business days. We are a family of 5. My husband is also Diamond and my kids are Gold members. We have flown SAS since the dawn of time. I hate to think what they do to others. Be warned.