We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Unbearable ”
Review of Lufthansa


Reviewed 24 February 2018 via mobile

They were the cause of missing our correspondent flight for Dublin ...we were trapped in the plane for 30 minutes until the bus took us.then we stuck
In the airport for another 5 hrs .the police at the passport control were unconsibably rude and ironic and sarcastic.the company tried to force us pay new tickets claiming that it was not their fault.to make matters worse I think they have problem with Greek people .this has nothing to do with European spirit.

    • Customer service (e.g. attitude, care, helpfulness)
2  Thank Δημητρης Ε
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (23,602)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,478 - 3,482 of 23,602 reviews

Reviewed 24 February 2018

3 Flights all were delayed.
I agree that we can not control the weather BUT Lufthansa could control the communication with the passengers. There are still some improvement to be done here...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Veneziaamata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018

Flew via Frankfurt but the transfer process was pretty horrendous and not easy to understand. It was an organised tour on a scheduled flight but most of us were scattered as singles around the aircraft even though we were travelling as couples with the same booking number. On the return flight many bags did not make the transfer and people were delayed with some bags being a day late arriving. I would not fly Lufthansa again or use Frankfurt as a hub Flights were also late departing. Apparently to be sure of sitting together you have to check in on line 23 hours before the flight not easy when you are already travelling

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SurreyLocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

Very quick loading, but one person didn’t show so they have to take all luggage off to get the bag off. Very clean airport and helpful lady in rest room

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Boris2552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

I took the early flight ATH to MAN via Frankfurt. Never again I will choose Lufthansa and Frankfurt airport! The food served awful, we had no information in the plane about connection flights! When we arrived in the airport we had a passport control twice! The second time there was only one employee and the row was huge! It took us 1,5 hour to get from the gate we landed to the connection flight gate and the boarding had already begun! Don’t ever take connection flight via Frankfurt, the possibility not to catch your connection plane very high! Unless you are German, there was a lady there asking in German if anyone from the people was from Deutschland to give them priority!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank Victoria V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC