This was my first and last time I’ll book with LionAir. My original flight Jt 3741 was cancelled and I was moved to a flight 2 hours later, whereby that flight ended up being around 2.5 hours late. With the compound of the earlier cancelled flight and then a significant delay on the substitute flight, I missed a connecting international flight which resulted in an overnight in Denpasar. As asking for assistance or compensation from a service provider is generally a requirement by travel insurance policies, I tried to call the customer service number and after getting no response, I found the customer service desk at Makassar airport and made enquiries as to a hotel voucher or compensation for the cancellation and delay. Well it appears that ‘customer service’ is an oxymoron with this airline as nothing was offered.
On doing a bit more research, I found that JT 3741 appears to be a ghost flight, ie one that gets advertised but never operates, as its cancellation rate is pretty much 100%.
Fortunately, I have travel insurance which will hopefully cover most of the cost, but the practices of airlines and service providers like drives travel insurance policy costs up and could even place airlines like LionAir into the ‘what we don’t cover’ category on your policy!
My best suggestion, like many others on this forum, is avoid this airline at all costs!