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“Landed at the wrong airport”
Review of Lion Air


Reviewed 16 December 2024

Attempting to travel from Bali to Sorong. Lion air flight booked with a stop in Makasar. The flight was scheduled for 7am but when we arrived at 5am the gates were closed until 5:30 and then we were told it’s probably coming at 9am. Our connection was scheduled for 10:50. We get delayed again until 10:20 as the original plane broke down and we were waiting for another one. Finally in flight, we land, taxi in and then sit for an hour. No explanation at all. I check google maps and see that we are in Borneo, not Makasa. Completely wrong airport. One of the passenger pulls it out of the smiling staff that they landed at the wrong airport and we’re going to need to take back off and go to the correct airport. Still not any explanation from the flight crew, just seatbelt sign on, prepare for takeoff.

Date of travel: December 2024
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Thank Adam W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (2,365)
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11 - 15 of 2,365 reviews

Reviewed 1 December 2024

Dont go with them unless you have time and need budget travel. Be aware that they will cancel and rebook all your flights less than 24 hrs before take-off. And you will have to deal with rescheduling using their horrible customer service. If you want to have a stress-free start to your travels, choose another airline.

Date of travel: December 2024
Thank Niklas T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 November 2024

Worst experience. Total abomination of an airway. One, every time i book a flight with them it delays by a minimum of an hour or 2. Complete waste of time. The airplane smells like oil and fuel due to the oil smell entering the cockpit somehow. Legroom is minimal with none for tall individuals, you’ll have to push against the seat infront. The whole aircraft is super tight and cramped with no space between each seat. I would never recommend this horrible airway. With the price being average youre getting below below average. Worst one i have been on. Do not book a flight with them.

Date of travel: November 2024
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Thank OnAir45550817937
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2024

Do not ever fly with this airline! They are a complete scam! Booked flight from Lombok to Bali in June. They cancelled the flight with an hr notice. We were 3 hrs away from airport. No reason given. They assured us that we would be able to claim refund when we got home, via their online service. Filled out all the information online and waited and waited. They said it would take 60 days and then when I emailed asking when I could expect the refund, no response. I have sent more than a dozen emails with no response. I have tried calling their whatsapp number. No response, no one answers. Their fares are hugely inflated compared to the other airlines flying the same route. Have since heard that it is a scam that they are running. They cancel your flight and then just don't ever pay the refund.

Date of travel: May 2024
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Thank Muppetsone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2024

I had to pay 2 million rupees for the outward journey and 2 million rupees for the return to Médan for 2 surfboards, it's overpriced!!!
Locals do not pay this price for their luggage, boxes, large bags, etc. at equivalent volume and weight.
A difference is made for tourists, a difference that can be compared to racism, without a doubt!
Shame on you Lion Air!
There are definitely fewer surfers going to Nias now and the locals living in tourism are suffering the consequences.
In addition to this, the payment of the 4 million is only done in cash!!
Impossible to pay with a credit card, we wonder where the money is going!! I was also asked to give my sunglasses!!!
Not having enough cash to pay, I used a credit card which was blocked at the ATM at Gunung Sitoli airport (Nias), there was no code error pine. The card stay inside the ATM.
Having only euros I offered to pay the rest, 500,000 rp with euros, not wanting to give me change for the euros, I paid 350,000 rp extra, and all that without a receipt, a good scam and some Robbery!!!
Shame on you Mr Lion Air, you give a very bad image of Indonesia and Indonesians.

Date of travel: November 2024
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    • Value for money
    • Check-in and boarding
Thank denis c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.