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“Next time i’d prefer bus than Lion”
Review of Lion Air


Reviewed 5 November 2024

Initially booked 11am from Solo to Dps but they rescheduled without notification. I decided to pay $29.10 to change back to 11am as I travel with baby and we had to drive 1hr to the airport. But few days after they changed it back to 8AM (which i have to accept because maybe no more flight at 11am anymore) so i had to book hotel in Solo to ensure i didn’t miss flight back to Bali. But after countless attempts by email and WhatsApp (BOT) and talked to the counter in DPS and SOLO airport, THEY CAN NOT REFUND MY $29.10. Not even talking about the check in process.
Ps: after countless emails finally a human being replied my email with confusing language (picture attached)

Date of travel: October 2024
    • Seat comfort
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank theros567
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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16 - 20 of 2,365 reviews

Reviewed 5 November 2024

Unfortunately, the only morning services from Denpasar to Yogyakarta was offered by Lion Air. I initially booked Air Asia, however a few weeks prior to my flight in Aug 2024, Air Asia emailed to announce they did not do this route anymore.
I was wary of Lion Air with the overwhelming challenging reviews. However, the only other carrier was Garuda Indonesia which only have 1 afternoon flight, and I was keen to be in Yogyakarta earlier in the morning.
The check in process was a shemozzle. There are no clear instructions. It is a 2 step process.
Step 1 involves going to the self service kiosk to check yourself in.
Step 2 involves bringing your luggage to get checked in and dropped off at a counter.
If you were unlucky enough to spend an hour in the queue to end up at the counter without having self service kiosk checked in, you have to start again.
The check in counter process itself is a curiosity of bad organisation to observe.
There are some 'signed' Lion Air kiosk, which do not have flight numbers displayed. I assume any counter would do as long as you are flying with Lion Air?
Also, the 'queueing' is pretty loose. No guide rails, just people standing in a loose 'queue' formation.
The counters have no 'number, 'next please', 'open' or 'we are closed' signs.
There is no way for the check in person to let you know the last person they served was their last prior to closing for a break.
Big parties travelling together hedge their bets by placing individuals in each queue. You would never know that the party in front of you is checking in 40 people until its their turn.
The flight itself was simple and pleasant compared to the check in experience.
As I was on a Monday Morning 7am flight, it was full, of fly in fly out locals travelling to their 2 week stint in Eastern Java from other islands.
You can buy food and drinks on the plane, or bring something you bought at the airport on board.
The whole check in experience took me about 2 hrs (for a domestic flight). Please make sure you make the time!

Date of travel: August 2024
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    • Value for money
    • Check-in and boarding
Thank NotTheLastJedi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2024

As many others. At the service desk you get a smiling face doing nothing. Our flight was cancelled and a new was created. That has a transfer and the connecting flight got cancelled again. Leaving us at the Makassar airport for more then 6 hours. Financial loss due to other reservations and bookings. NO compensation what so ever. I am writing it now as we sitting already 2 hours at the service desk
What else can you do with your time on an airport such as Makassar.

Date of travel: October 2024
Thank ronkelders
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2024

Being known as an airline that delays its flights very often is not enough for Lion Air. This group, now, is the most arbitrary in diverting customers' flight schedules, without any notice. Lion Air, switched my scheduled flight from morning to afternoon. Super Air Jet, even worse, shifted my scheduled flight to the next day. contacting the contact centre was completely useless, as no solution was provided.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank The_bee07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2024

We purchased our ticket from Lion Air after checking that the baggage allowance was 15kg and bag height could be the standard 40cm height. Flying from Bali to Sumbawa was no problem, but on the return trip, they we had to pay for the same bags that we originally took for free.

When we showed the website that says we were allowed 15kg free, they said that the ticket was from Wings air even though we bought the ticket from Lion Air and we now have to pay 1.5mil idr for the bags. There is no way to know until you arrive at the airport what your baggage allowance is.

This is straight up bait and switch?l!

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Erik R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.