We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Experience”
Review of Korean Air


Reviewed 21 January 2018

This was my first time flying Korean Air. My itinerary was JFK with Chg of aircraft in Seoul, Incheon airport then on to Manila. Service was very good, flight smooth and overall a wonderful experience.

I would be amiss if I didn’t make mention of Incheon Airport Lounge, with their sleeping pods, showers, exercise room and business center that is available to all fliers. I was blown away.

Manila Airport, on the other hand, was very chaotic with numerous security checkpoints. There were no airline attendee to guide you to your check in lines- everyone had to figure it out by themselves.

Thank SAMTORI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (3,110)
Traveller rating
Traveller type
Time of year
Language
  • More languages

406 - 410 of 3,110 reviews

Reviewed 20 January 2018

This was the first time that my wife and I flew with Korean Air and it will be the last. On the way to Madrid we had a night layover in Seoul and were to fly out the next day at around 11.30 am. After the lengthy drive to the airport from the layover hotel, battling through various screening processes, we arrived at the gate at Seoul to find that there was no plane. Now the excuse of bad weather can only be genuine, if other planes aren't taking off or landing. This excuse wore out of the next 4-5 hours. When asked where the plane was the staff looked at us blankly and made some comment in their Korean language. By around 5 pm things were starting to get heated, despite a number of passengers seeking a response about where the plane was, the service staff continued to make excuses and were simply deceitful and disingenuous in their responses, claiming another hour, another hour. By 8 pm that night without any offer of food vouchers or even bottled water, passengers had reached their limit and were demanding answers, as to when the plane would arrive at the airport. Mind you planes were still taking off and there was a bank of Korean planes sitting around on the runway. Still no answers, with the staff saying 9 pm. At 9 pm no plane, and the service staff announced that the plane would be leaving at 6 am in the morning, they promptly shut down the gate service area and disappeared, leaving hundreds of passengers without the offer of accommodation, food or even bottled water. Passengers were scrambling to find pieces of cupboard and blankets to find their spot on the floor for the night.
It was quite obvious as the day and evening progressed that Korean Air excuses and were contrived and simply a delay tactic to avoid the expense of having to accommodate passengers overnight, due to their incompetence and failure to schedule its flights accordingly. The bad weather excuse was simply a lie and the fact they could not tell passengers where the plane was and looked blankly at them, was indicative that they had stuffed up the flight scheduling but were not willing to take responsibility for their actions. At 6 am the next day and after a 20 hour layover at the Seoul airport, the customer service desk was approached about the flight as there was nothing on the departure board. After querying the staff at the gate where they said the plane was going to depart they again talked in their Korean language and we eventually found out that they again did not know where the plane was. After angry passengers surrounded the staff (similar to a linch mob) and demanded to know where the plane was, magically a plane was located after being directed to various gates. We eventually boarded the plane, only to find out our good seats, which had been booked through from Brisbane had been changed to lesser standard and we were crammed into a seating area with a feral family. Another 2 hours sitting on the tarmac, excuses again being used about late passengers, the plane finally departed for the 13 hour flight to Madrid. But wait, there is more, let's feed the passengers in the first hour and half and then not offer them any more food until an hour an half before landing, almost 10 hours without the offer of food, a muffin, piece of cake, cheese and crackers.
The flight back from Madrid to Brisbane again left us in Seoul for two hours more than what we were supposed to, again excuses in Korean, of course.
By the way, it would appear that Koreans from economy are allowed to use the toilets, but other are not. After watching at least 20 Koreans from economy enter and exit the business class toilets, we went to follow suit and were promptly told by the staff that it was only for business class and directed back down to the economy toilets.
The reason we will not fly Korean Air again relates to the way they treated passengers and blatantly lied to them about the status of the flight from Seoul. The excuses they gave to try and placate passengers by stretching out the departure times into the evening were only contrived to try and avoid accommodating passengers for the evening. To this date we still do not know why the plane never arrived at the gate, nor have the passengers received any apology from the airline for the way they were treated and kept overnight, not fed, provided with water or accommodated. Given that we lost a night and day of our holiday and I would expect many passengers missed connecting flights and had their plans interrupted, it is clearly indicative that Korean Airlines is arrogant and doesn't really care the impact of their conduct has upon passengers and their plans.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank D8222WQandrewf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

My daughter was flying back from Seoul to Singapore. ETD 2 pm.
The official announcements for the delay were made mainly in Korean & there was no English-Speaking staff around to deal with passengers' queries. After a 3+ hour wait (most of them on the floor, as there were no enough seats) , passengers were each given a $10 food coupon, but told to return to the gate within 1 hour! There was chaos & long queues as everyone rush to buy some food.
Even then, no reasons were given for delay & why some flights (scheduled for a later ETD than 2 pm) were allowed to take off! Many angry passengers swam the helpless non-English speaking staff for information.
Blankets were than distributed (many passengers rushed to 'snatch' the blankets!). My daughter spent the night on the cold floor.
The flight only took off 18+ hours after scheduled ETD!
We found out later that the delay was due to sea-fog. The situation could have been better managed & more proactive communication (English-speaking staff?) with affected passengers would have helped eased the stress & anger felt by many.

    • Seat comfort
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
1  Thank LLTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

I found both sets of flights on Korean Airlines to be pleasant and enjoyable. Not the best airline I've flown but not the worst. Overall, they rate quite "upper middle" in my mind.

The seat comfort was good, but not great. The lie-flat seats from Seoul to Chicago weren't quite large enough to actually lie flat if you're over 2 meters (6 feet) tall. The food was good, but not wonderful. The cabin crew was always very polite and very helpful and their English is quite good. I appreciate that the head flight attendant personal greeted and bowed to each person including my 9-year-old. The entertainment system was good, but the options were somewhat limited given the extremely long flight. The cabin in cheery (not drab) and very clean. Overall, quite nice.

However, many reviewers noted that they can be rigidly bureaucratic, and I can see that. When we first got on the plane the stewardess was quite insistent that she show me to my seat even though I could see my seat and definitely did not need any help making the 10 second journey to it. She had to have the ticket in her hand because showing it to her was somehow insufficient. Odd.

You should also know that we found Korean Air's checkin counters in Bali to be totally confusing. Evidently they code share with other ailines(?) and so the check in counters will show Korean Air's logo on the screen and advertise check-in, but you can't check in there. We spent 15 minutes trying to find which of the Korean Air check in counters was the real one out all the fake ones.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank WorldTravelDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

Korean air is pretty good but not the top airline. They always seem to have delays (long ones) at Incheon. Ours was 6 hours with no information on what was happening, how long the delay would likely be except for an initial announcement of 40 minutes delay which came and went with no further info until an announcement in the business lounge saying the plane was now boarding and this was the final call. We (and other passengers in the lounge) had to dash to the gate. This was pretty bad service and desk staff in the lounge kept saying they knew nothing. The notice board in the lounge did not show anything either. Staff are friendly, and attentive, food is average compared to Air NZ, Qantas and Emirates, lie flat bed is good so no issues with seating or staff. They would not be my first pick next time but would fly with them again as an option.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank BanglePo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC