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“Excellent service with KLM”
Review of KLM Royal Dutch Airlines


Reviewed 10 March 2020

Have to book a last-minute flight for Paris, scheduled with KLM and have no regret. Everything went smoothly. Services inboard is excellent, food choices are great, with kids menus options. Prices included all luggage, food, seats reservation, movies, blanket, pillow and more. I will travel again with KLM.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank CathieA9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KLM_Royal_Dutch1, Social Media Representative at KLM Royal Dutch Airlines, responded to this reviewResponded 13 March 2020

Thank you for sharing your personal experience with us, Cathie. We're glad that our brand of service has left a good impression on you and we shall strive to live up to that expectation in all your future travels with us. We look forward to having you fly with us again soon.

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Reviewed 10 March 2020

Very good flight and comfortable lay flat seat and cabin service let down by the fact the. Few were unable to serve any of the items on the menu and had to change to an undercooked chicken dishes. We chose this flight as it connected atamsterdam with a klm city hopper f.ight to our local U.K. airport. Choice of inflight entertainment was great.

Date of travel: January 2020
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank SK1R1D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KLM_Royal_Dutch1, Social Media Representative at KLM Royal Dutch Airlines, responded to this reviewResponded 13 March 2020

Thank you for sharing your personal experience flying with us. We appreciate your feedback, especially regarding the menu and food provided on board. We will use this to further improve our services. We thank you for your time and hope that we will be able to serve you better in the future.

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Reviewed 10 March 2020

The flight was just as perfect as usual. Very friendly cabin crew. Service very well provided. Don't expect glamour or "chick". It is a dutch company, you'll g great service!

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KLM_Royal_Dutch1, Social Media Representative at KLM Royal Dutch Airlines, responded to this reviewResponded 13 March 2020

Thank you for sharing your personal experience with us, Jan. We're glad that our brand of service has left a good impression on you and we shall strive to live up to that expectation in all your future travels with us. We look forward to having you fly with us again soon.

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Reviewed 10 March 2020

We were in economy comfort so did have additional leg room; otherwise no benefits for the upgraded price. OK, we can deal with that. However the food was just awful and, unlike our Delta connecting flight, the English language movies didn't have closed captions which made them unwatchable for those with any hearing problems or bad headphones. Watched a lot of mediocre Dutch movies which did have subtitles.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank fenmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KLM_Royal_Dutch1, Social Media Representative at KLM Royal Dutch Airlines, responded to this reviewResponded 13 March 2020

We appreciate your feedback, especially regarding the entertainment system and the food served on board, Fenmen. We will use this to further improve our services. We thank you for your time, and hope to see you aboard our flights again soon so we may be able to serve you better.

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Reviewed 10 March 2020

Precision, smooth flight, great customer service. This is can expect every time with KLM. Flew in a jumbo jet....its been years since I last flew in one of those.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank IvanaCopelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KLM_Royal_Dutch1, Social Media Representative at KLM Royal Dutch Airlines, responded to this reviewResponded 13 March 2020

We're glad you had a good experience overall flying with us, Ivana. Thank you for choosing us and we look forward to seeing you in one of our future flights!

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