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“KLM World business class”
Review of KLM Royal Dutch Airlines


Reviewed 4 weeks ago

Off to a bad start, KLM mixed up our seating so that my wife and would not be seated together. Took almost 35 min for the cabin crew to fix this. They forgot to serve the take off drink to our side of the cabin and instead of serving the main course of food seat by seat the cabin crew those to serve one side of the cabin and then run back to serve the other side, normaly they should serve row by row. Passenger next to us had a brooken seat which meant that i couldn't go down 180 degree as a flatbed. No wi-fi onboard and poor quality of sound and picture for entertainment sreen. First course of food was excellent, main course looked terribel and was served messed up on the tray.KLM signature cocktail scored big, excellent taste. Cabin crew took very long time, re-acting on service call. All in all, not worth the price compaired to other airliners.

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JSNielsen1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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224 - 228 of 12,168 reviews

Reviewed 4 weeks ago

Honestly we were stop at the gate due to a transit visa issue (visa needed to transfer between two terminals in LHR which was not know to us and airline as excluded under their general terms didn't gave any clue of this).

So we didn't fly in this flight and change the route to different airline to return to Sri Lanka. We were suppose to fly in this flight as a part of code sharing of Sri Lankan airline. But I wish to appreciate level of care that KLM had while we were in a helpless situation. This is while airline who issued the ticket to us (Sri Lankan airline) taking minimum care to help us to solve the issue. only thing that Sri Lankan airline did is giving us one alternative route (after taking very long time over the phone) which end up us us paying 60% or our original return ticket price as additional cost and kept us 18 hours at transit in Abu Dhabi.

However KLM staff allow us to take time, respond us whenever we talk to them and to finish the hazzel one staff member walk with us to Etihad counter at Amsterdam-Schiphol Airport to make sure that we get required help to transfer bags to Etihad system.

I really appreciate this help given the situation we were in. KLM never left us behind. When walking away from us she (this KLM staff member) did a nice appeal by saying -"next time fly with us, we too operate in this route". Actually we should have done that!

1  Thank RanjanaPerera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flight attendants very friendly and attentive. The flight was only one hour in length but we had been given a cheese sandwich, cookie, water and a wonderful cup of tea.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dot12017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Adequate flight, what you would expect from economy.
The service was ok and the flights were on time

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank GundaJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

KLM offers a superb service to Kilimanjaro and on to Dar es Salaam for the mountaineering and safari addicts amongst us. One single flight number KL571 flies a little loop AMS->JRO->DAR->AMS. Only a few really big birds go to Kilimanjaro, KLM and Qatar Airways I believe. The tourists seated in a 777 somewhat overwhelm the visa-on-arrival service at Kilimanjaro so it is handy to be seated a bit in the front of the plane and have your 50 Euro or 50 US$ bills ready (and mind you, 100 US$ for Americans, totally justified of course).

We flew to Kilimanjaro (JRO), climbed the mountain a bit and took a safari, then from Arusha to Zanzibar by Precision Air, then from Zanzibar to Dar by Auric Air, and then back with KL571 to Amsterdam. A once in a lifetime experinece! We were fortunate to sit business class on the way back and slept like babies en route to Schiphol airport.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Hermes_NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC