We (Party of 4) used Jetblue for the first time this November to celebrate our 30-year wedding anniversary in New York, travelling from Aruba. We normally fly with American Airlines due to our Miles Savings Plan, but we wanted a direct non-stop flight. AA does not offer that to NY.
It was a fairly good experience, except for the fact that on November 7th we had a 5-hour delay due to aircraft malfunction. The plane leaving NY had to return, and they had to send another one. I must admit that JetBlue kept us well-informed with a constant barrage of email updates, and they compensated us each with $ 16,00 lunch vouchers and a $ 100,00 travel credit each.
Once on board the brand-new A-321 we had lots of space a the aircraft was only occupied for 30%. Same for the return flight. I guess that was partly due to both flights being mid-week flights. The return flight was done with n older A-320, and I must say that I found it to be more comfortable except for the outdated entertainment system. I got friendly with the flight-attendants and they said the A-320’s were scheduled to be refitted in a similar fashion as the A-321. We all agreed however that the extra toilet the A-321 has in the rear is really ridiculously narrow. I would say it is about 24 inches wide. A normal person can barely stand in it. And it seems to me a heavy-set person will definitely not fit in there. The flight-attendants were also hoping JetBlue would make them a bit wider.
Service on board was excellent with regular free beverage runs and bags of chips. Even if it wan’t for the $ 100,00 credit I would definitely use them again