We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service”
Review of Jet2.com


Reviewed 3 weeks ago

Excellent service. What really impressed was that having had a three hour delay coming back due to fog is the way they kept us informed both by text and by their agent searching us out in 5he airport.

Fortunately I’ve already booked them for our next flights in January.

Jet2.com is now my favourite airline

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Doaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (18,195)
Traveller rating
Traveller type
Time of year
Language
  • More languages

262 - 266 of 18,195 reviews

Reviewed 3 weeks ago

We have flown Jet2 several times over the last few years, and have yet to have a less than pleasant flight. The Cabin Crew are always friendly and helpful, despite working very hard extremely long hours. The service is excellent and in our experience, better than our last long haul trip in business class. New bright clean aircraft on this occasion. On time flights, and a brilliant start and finish to our holiday

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Margot264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great online check in service good quality plus a lot of hotels have early luggage pick up letting you to travel on return with hand luggage and at airport straight through to security no queuing to book in at airport .

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rod T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very cramped seats as the window was on a slope in to the floor so the window seat had a lot less foot space. The cabin was freezing cold with everyone complaining but nothing at all done about it even though several people asked to switch the air con down. Also paid extra to sit at the front for quick exit but the plane was boarded from the middle and when we came to leave the people at the front were held back to let the back part of the plane off first so took forever to get off and consequently through passport control!

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

A 2-4-2 seater plane. Very comfortable flight. On time and friendly staff. No lengthy queuing at check in.
A little more expensive than a budget airline but we prefer the service and attention afforded by Jet 2 staff.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank regency19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC