As far as Indian airlines go they are the best option in country. We are here frequently and have gravitated to them after trying every other airline many times. Their new terminal 6E at Delhi airport is brand new. Only opened a couple months ago so caught us by surprise. We were here end of August and it wasn’t ready yet. Air India is going down the crapper literally and Spice Jet not far behind, that’s a story for a different day. Indigo has been updating their fleet and it shows; staff and organization have been steadily improving. This is our airline of choice while we are here. Currently in Pondicherri till Diwali is over. Cheers

Luggage handling in airlines has major scope of improvement. the airlines charge heafety amount for excess baggage, but still handle the luggage in extreme unprofessional way.

IndiGo (InterGlobe Aviation Ltd) was worst and too unprofessional. They returned me my one bag completely torn and one damaged badly with 3 major tears and an evidence of some one trying to open it. While checkingnin, I had warned the person on counter that my bag had delicate items in it, because I was traveling for a pilgrimage, he said, "we have discontinued the 'Fragile' tag" When I spoke with Vadodara Airport IndiGo team, they simply promised that I shall get a call in 24 hours. No call, no compensation for the bag damage and damage to the things inside the bag. my total loss was over 35K. Now evenif I go and ask them, they won't agree, as usual. The staff of the airline offered me voucher of Rs. 200!!! They did not provide me my food of choice and they had no regret about it. My entire trip was spoiled because my travel plans were completely spoiled due to bag and content damage.

While payment of the repair charges is one side of it, what is the accountability of mental torture, inconvenience and many other things which can never be adequately compensated?

IndiGo (InterGlobe Aviation Ltd) is the queen of all careless baggage handlers. none of my trip with them ever went smooth with respect to baggage and food, over last 20 years.

There should be some stringent policy against baggage mishandling and associated physical and mental inconvenience caused to the customer.
#customerexperience #Aviation #Airlines #avgeek #tourism #travel

I reached the check in line one hour before my flight but they told me I missed my flight but I can try at the gate. I rushed with my check in bag which made the security pour out expensive wine I bought from abroad. Then I got to the gate and they told me I missed my flight anyway. I had to go all the way back, wait in a disorganised line with many other angry customers and get terrible customer service. Finally they booked me on another flight hours later and to South Goa airport instead of North Goa which would cost me more taxi fare. They also charged me 2400 Rs for 4 extra kgs which they could have comped given that they didn't let me take my flight although I was there an hour before. I'm never flying on Indigo again.

I haven't flown with them yet but have already have had several flight cancellations and changes. They offer alternative flights but due to a glitch in their system I cannot accept the changes. So I'm left with nothing. Their customer service always direct you to a chat bot, their website always has an issue, their flights are consistently cancelled/delayed/rescheduled. I would avoid at all costs. If you can find a way to travel without Indigo, please do. It's causing us a lot of stress.

Alcohol did not serve on board. was not informed well in advance. no pre booking options too. why it is not served on a intl sector. crew mentioned flying back to blr so they dont serve. so those who want to have some drinks opt different airline