Customer Review: Disappointing Experience at Vadodara Airport with Indigo

I recently traveled with a religious group via Indigo at Vadodara Airport, and our experience was marred by poor customer service. After checking in, we found ourselves 5kg overweight. I removed 1.5kg and transferred some light items to my hand luggage, which then weighed 7.2kg.

Unfortunately, the customer service manager, Sujata Thokkar, accused me of transferring weight to other members of my group without having weighed my original hand luggage. We did adjust our bags, but nothing excessive. By the time I got to the counter, the others had already gone through security.

Sujata reacted angrily and insisted her staff pull everyone's luggage, ignoring the explanations from both my group and her own colleagues. Her rude and unprofessional behavior created a tense scene that reflected poorly on both us and Indigo. Despite attempts to clarify the situation, she refused to acknowledge her miscalculations and escalated the situation further, threatening to weigh all our luggage.

Such behavior is not what one expects from a leader. Sujata could have handled this matter with professionalism and courtesy, allowing us to explain without raising her voice. This incident, combined with our flight being delayed by two hours, made for a very frustrating experience.

I hope Indigo can address these customer service issues to prevent similar situations in the future.

Today I had the most disappointing experience at Vadodara Airport with Indigo and "manager" Miss Sujata Thokkar.

Im traveling with a religious group (including a Swamji) via Indigo Airlines at Vadodara Airport, and our experience was marred by poor customer service. After checking in, we found ourselves 5kg overweight. I removed 1.5kg and transferred some light items to my hand luggage, which then weighed 7.2kg.

Unfortunately, the customer service manager, Sujata Thokkar, accused me of transferring weight to other members of my group without having weighed my original hand luggage. We did adjust our bags, but nothing excessive. By the time I got to the counter, the others had already gone through security.

Sujata reacted angrily and insisted her staff pull everyone's luggage from my group, ignoring the explanations from both my group and her own colleagues. Her rude and unprofessional behavior created a tense scene that reflected poorly on Indigo. Despite attempts to clarify the situation, she refused to acknowledge her miscalculations and escalated the situation further, threatening to pull my entire group luggage's that had been checked in an re weigh all our luggage. Her colleagues also tried to explain to her however she would not listen and instead decided to inflate her ego and demand that we are over charged.

Such behavior is not what one expects from a leader. Sujata could have handled this matter with professionalism and courtesy, allowing us to explain without raising her voice. This incident, combined with our flight being delayed by two hours, made for a very frustrating experience. We are a group of 24 people on a spiritual Yatra throughout India. We flew with Indigo three times and did not have this experience or luggage issues with our same baggages.

I hope Indigo can address these customer service issues to prevent similar situations in the future.

This review is for booking from site. For no reason Site didnt allow me to login. I had a chat withthe Agent and they had no idea whats going and just said it may be due to Glitch ! Laughable !

Was late by over an hour. Apparently a daily feature. We were told the same by their own staff at time of check in. And she was proved right

Terrible Airline, if any other option available do not take this flight. Single passenger not allowed to checkin after reaching the counter 60 mints before the flight. One special rule which they have 75 mints before checkin. Even after online checked in they did not help after reaching the counter.
Maldives airport is not a big airport and it takes 10 mints to reach the gate. Due to the queue at the entrance passenger reached counter before 60 mints and counter staff did not help or effort to checkin. More to come from inflight…