Ms. Sweety at the Check-in counter was very helpful and she made sure our trip remains hassle-free. She suggested how we can adjust our extra luggage to avoid incurring unnecessary charges for the same and made our return journey to India possible without leaving behind any of those vacation goodies. Grateful to her and truly appreciate her sweet attitude.

I flew from Phuket to Mumbai on 30 September. At Phuket International airport, My baggage was 2 bags of 40 kg in total. They told me they only allow 20kgs and for the extra 20 kgs I had to pay 600 baht per kg which would total 12000 thai baht. When I tried to reason with them they told me to stand aside so that they can help othe customers. This is the worst airline ever, in my experience and they were so rude and unprofessional. I DO NOT recommend it for anyone. It's disgusting.

If you're considering Indigo for international travel, be aware that there was no proper in-flight entertainment system. All we had was a simple flight map—nothing more. To make things worse, there were no business class seats, which is not what you'd expect on an international flight. The whole experience felt like a domestic, low-cost flight rather than a long-haul international one.

For anyone planning to fly internationally, especially for long journeys, I strongly recommend avoiding Indigo. My experience from Turkey to Delhi was far from what an international flight should be, and I hope this review helps others make a better choice.

Do not go for Indigo airlines

had to travel to goa from pune on 3 oct 2024. Our boarding time was 4.30 and we reached at sharp time.
We got a call from staff and we informed that we already reached so they told us move to checkin counter.
We did bags scanning and then at checkin counter and after that a counter staff behaved very rudely and denied our flight travel even when the flight was delayed.
As i said i was with my pregnant wife and she had to run for 5 minutes and then you denied our trip and with such rude response. I requested a lot to checkin counter staff but responded very badly like i was begging to him.
its very inappropriate behaviour that indigo ask pregnant lady to run and then deny to fly saying you are late and we can do anything.
For any issues to my wife’s health, indigo staff is responsible and i need to raise further complaints as well.
Indigo does not have any rights to play with pregnant women’s health

Pnr : P3NVMD
Date - 3rd Oct 2024, 5.15Am pune goa flight

Message from indigo clearly says that counter closes before 25min. We were in counter st 4.30am that is 45 min prior.

Despite arriving at 4:30 PM for our 5:15 PM flight, we were not allowed to board.

To make matters worse, I am pregnant and was asked to rush, which was uncomfortable and stressful. The staff's attitude was extremely rude, citing that the boarding time had expired as the reason for denying us entry.
Such a worst and rude indigo staff.