Took this as it was the only direct flight to Spain and I had no past experience with Iberia. The only positive I would say is that the flight staff are kind and attentive. The airline itself was horrible though. Super small seats, plane was one of the oldest I’ve ever been on. Did not even have air vents. Super old technology that barely worked, chargers didn’t work, seats wouldn’t recline, tiny (I’m 5’6 and my knees were pushed up to the seat in front of me). Even if I had paid for “business” it basically looked like what would be a normal American economy seat.

Trays were old and some busted. They really need to upgrade their planes. For an international flight it was pretty miserable. Food was meh, but won’t ping too much on that since airplane food always sucks but it was not great either. Would not do Iberia again if I was going international unless I had no other choice

they have very very bad costumer service impossible to speak normally to anyone and they changed my flght after i booked it

The trip to Spain was Wonderful but the flights were an absolute nightmare!!!
We were supposed to leave on Friday. We paid extra for reserved seats to and from Madrid. After sitting on the runway for more than 1 hour, they turned around and told us the flight was cancelled. Back in the terminal the ticket agent gave a very detailed explanation in Spanish. When another passenger employed her to speak in English she simply said the flight was cancelled go get you bags. After waiting 2 hours to get our bags we headed back home hoping to get on the flight the next day. When they couldn’t get us out until 3 days later, we ended up taking American with a connection in Dublin. No saved seats sitting in the middle. We understood it was last minute. At least we had our already paid for seats on the way back. No. They cancelled and rebooked our flight back on the exact flight we paid for. No notice or email sent about this. Ended up again sitting in the middle watching other people sitting in our side seats we paid for. My advise: do NOT fly Iberia!! Terrible airline. Yes, I tried yo lodge a complaint online, but theres no way to do it

After several hundred flights, I rarely encounter such an unaccommodating airline. The treatment was unfriendly and customer-unfocused and in no proportion to the utopian prices charged.

The flight itself was fine. However, my luggage didn't make the transfer in Madrid and it is only after 3 days (calling offices in France (no response)) and my calling Iberia in the US that they realized the request to have my luggage brought to my hotel was never placed. It arrived on the 4th day after landing. And now, customer service "forgot" to manage my claim, so again, had to call and wait. Bottomline, if you take iberia, hope that all goes smoothly with the flight as customer service is worthless.