The worst airline of all times, customer service is non-existing. You spend 45 mins on the phone with them and nothing gets done.

I will never ever buy tickets from Iberia again. I am not one to leave negative reviews about a company because I believe if you have a bad experience you can rectify it with a manager. That was not the case with them because they would not even respond to me. I bought plane tickets to travel to France in November 2024 for a total of almost $1300. One day I received an email they canceled one of my flights. They had a link that was supposed to take you to their website to allow you to rebook....when attempting to rebook it would give me an error message each time. 2 days later...they sent me another email my flight was canceled...same process to attempt to rebook. Error messages. I then tried to contact their customer service for help rescheduling or a refund. I could never get ahold of a person. Then I attempted to use their chat on their website...when it asked me if I'd like to speak to a representative I replied "yes" and it stopped responding..finally fed up, I disputed the transaction with my credit card. The dispute came back denied because Iberia claimed that "the flights were not cancelled". So they lied to keep the money. I have since sent in more documents to show that yes...they were canceled and they aren't responding to me...but if a company is willing to blatantly lie and not even attempt to rectify a problem with a customer who was just trying to reschedule their flight or get a refund...then they aren't one to do business with. They are a nightmare and I hope anyone reading this makes sure if you do book with them, do it with precaution. They are obviously not above unethical business practices.

My flight to Madrid was cancelled yesterday for “technical issues” after waiting for more than an hour because of delays. Because of that, they changed our flight to a 16 hr layover today night making us lose two days of our vacation. Since they told us last minute, our hotel reservations are unable to be cancelled and the plans we made can't happen anymore. The workers were unable to assist many people and nobody got any vouchers or anything. I just hope the layover trip that I’m taking with Iberia is okay.

Worst 2 flights of my life! Travelled to Barcelona and back Iberia both ways. Plan to bring several LARGE water bottles because the flight attendants are NEVER going to come give you any. For the majority of the 7-hour flight, the flight crew remained behind the curtain in the far back, texting, eating, chatting. They only came down the aisle with their cart TWICE throughout the entire flight -- once three hours in to give us a meal and the second time about 2/3 hours later for the breakfast meal. My husband and I bought a large water bottle with us on the flight but it ran out quickly. We both had to walk up to the curtain, open it, and knock more than 6 times to ask for water, as did many other passengers. All the crew did was give us one small cup, 3/4 of the way filled with water. You would think that would be a sign that people are in need of water. A couple of flight attendants did come down the aisles but they were JAUNING so we couldn't even catch their attention, nevermind put our waving hands back quick enough to not get hit by them. I'm assuming they were rushing towards the front of the plane where first class was. They never even looked at the passengers any time they came rushing out. Also... space was so limited that it was extremely uncomfortable. I did not see a single person in my area who did not need to get up multiple times to stretch. Every time I went to use the bathroom I wished I could have just sat in there the entire flight because it would have been far more comfortable. And you know how tiny those bathrooms are! Finally, on one of my water trips I mentioned to the crew that another passenger had their window shade open at 1AM and the sun was directly in my eyes and in the eyes of an entire row of passengers. One flight attendant waited about 7 minutes to come out and then quickly walked past the passenger and didn't even look at him. The window remained open for the rest of the flight. I was confused and angry because on the flight to Barcelona the crew had made every single passenger close their window when it was night time so that people could sleep. Or try to.

Be warned- don’t ever use Iberia!! It’s an unorganized chaotic mess! I’ve never seen such long lines and problems with traveling! You have to wait in an hour line to get your ticket bc the digital tickets don’t work, then go to an 1.5 hr line to check a suitcase. They are rude and no one is around to help, so you end up waiting in the wrong line for 30 min and they don’t have signs to tell you anything. Not sure how American Airlines affiliates with such a horrible company. They also knew we landed late and we all got to the gate 3 min late and they didn’t wait for us! So they made us wait 24 hours for a new flight. The workers a rude am not helpful. They laugh at you when you have to wait in a whole other line because you waited in the wrong one for 35 minutes!