My flight to Madrid was cancelled yesterday for “technical issues” after waiting for more than an hour because of delays. Because of that, they changed our flight to a 16 hr layover today night making us lose two days of our vacation. Since they told us last minute, our hotel reservations are unable to be cancelled and the plans we made can't happen anymore. The workers were unable to assist many people and nobody got any vouchers or anything. I just hope the layover trip that I’m taking with Iberia is okay.

Worst 2 flights of my life! Travelled to Barcelona and back Iberia both ways. Plan to bring several LARGE water bottles because the flight attendants are NEVER going to come give you any. For the majority of the 7-hour flight, the flight crew remained behind the curtain in the far back, texting, eating, chatting. They only came down the aisle with their cart TWICE throughout the entire flight -- once three hours in to give us a meal and the second time about 2/3 hours later for the breakfast meal. My husband and I bought a large water bottle with us on the flight but it ran out quickly. We both had to walk up to the curtain, open it, and knock more than 6 times to ask for water, as did many other passengers. All the crew did was give us one small cup, 3/4 of the way filled with water. You would think that would be a sign that people are in need of water. A couple of flight attendants did come down the aisles but they were JAUNING so we couldn't even catch their attention, nevermind put our waving hands back quick enough to not get hit by them. I'm assuming they were rushing towards the front of the plane where first class was. They never even looked at the passengers any time they came rushing out. Also... space was so limited that it was extremely uncomfortable. I did not see a single person in my area who did not need to get up multiple times to stretch. Every time I went to use the bathroom I wished I could have just sat in there the entire flight because it would have been far more comfortable. And you know how tiny those bathrooms are! Finally, on one of my water trips I mentioned to the crew that another passenger had their window shade open at 1AM and the sun was directly in my eyes and in the eyes of an entire row of passengers. One flight attendant waited about 7 minutes to come out and then quickly walked past the passenger and didn't even look at him. The window remained open for the rest of the flight. I was confused and angry because on the flight to Barcelona the crew had made every single passenger close their window when it was night time so that people could sleep. Or try to.

Be warned- don’t ever use Iberia!! It’s an unorganized chaotic mess! I’ve never seen such long lines and problems with traveling! You have to wait in an hour line to get your ticket bc the digital tickets don’t work, then go to an 1.5 hr line to check a suitcase. They are rude and no one is around to help, so you end up waiting in the wrong line for 30 min and they don’t have signs to tell you anything. Not sure how American Airlines affiliates with such a horrible company. They also knew we landed late and we all got to the gate 3 min late and they didn’t wait for us! So they made us wait 24 hours for a new flight. The workers a rude am not helpful. They laugh at you when you have to wait in a whole other line because you waited in the wrong one for 35 minutes!

This airline is the worst I have ever encountered. We paid alot for our flights and had every issue we could have on our 2 flights, delays, sitting on the tarmac, running to the next gate, no food for allergies, no extra water given out during delays and no AC, little communication even less in English, rude service and missed connections with no rebooking.
This was all during the flight and now after our flights and 2 weeks without any updates on our bags it just gets worse and worse. Don't book with them it's not a one off and not worth the risk.

This is the second time I flew on Iberia. The first time was awful--difficult to check in, uncomfortable seats in premium economy and food that was not very good. This time, the flight was OK except the food, which was still not very good. Both my wife's and my bags were delayed. I got mine back 6 days later, but for inexplicable reasons, my wife's bag is still in Madrid 13 days later. I have called their "lost baggage service" every day for the last 12 days with no results. I have an airtag on the bag so I know that it is still in Madrid but now they are trying to tell me it is on a flight to London and then Phoenix. Don't fly Iberia--they have no organization at all. It is unfortunate they are part of One World--worst of the bunch.