I have flown this airline twice: once from LAX to Paris with a stop in Helsinki, and two days ago from Rome to Tallinn, again with a stop in Helsinki. BOTH TIMES they failed to load my bag. Both times the original flights were delayed, and both times even the original stopover time was far too short (less than 40 minutes).

On the Paris leg, I'd packed for clothes for a month's worth of travel. I was to be in Paris for three days, before moving to a remote chateau for a writers' retreat where I was working and where there would be nothing to buy to wear. I feel like Finnair stole my time in Paris from me, as I spent my three precious days there worrying about my bag, scrambling to shop for what I could find (not knowing if or when my bag would show up, and waiting around my Air BnB for a courier who also didn't show up when originally scheduled. I bought 7 pieces at H&M (hardly designer) for 194 euros, so at least I'd have something to wear for the next 2 1/2 weeks.

When my bag showed up three days later, just as I was to leave Paris, I filed a claim for what I'd gone out of pocket. The claim form indicated that I would be entitled to what I'd spent, but could receive 50% more if I opted for a Finnair gift card. Having no interest in that, I stated I wanted the money I'd had no choice but to spend because of Finnair's screw up. I submitted the form and got an instant email response (no human ever looked at my claim) which said they'd be reimbursing me 80 euros(?!?) And to whom does one complain about this? Not Finnair, that's for sure, as they make it effectively impossible to reach a human, and are both your adversary and judge and jury.

And that was just the first time they failed to deliver my luggage. They then repeated the same horrible (lack of) customer service three weeks later when I made the mistake of flying them again from Rome to Tallinn, and they again didn't load my bag. Seriously. At least this time it was delivered in a day (not 3).

They have now twice wasted my time, money and caused me endless aggravation and disruption to my trip(s). On top of all that, (and this is the least of their problems by comparison, but just for the record), the food is mediocre even in Business class, and in Economy they don't even offer complimentary soft drinks. You get water or "blueberry drink." I mean, come on...

It's clear that this airline skimps on everything: food, service, time, customer care and compensation. I've unfortunately got one more flight booked with them home to LA, and am taking bets on whether they'll make it a hat trick and lose my bag a third time. But after that, I swear, never again.

This airline used to be a nice way to travel. Nowadays, it is basically a low-cost service without the low costs.

A domestic flight from Oulu to Helsinki costed around 60€ per person oneway. This only included a small personal item. However, there is no competitive airline on this route in 2024, so the prices are sometimes totally outrageus (up to 200€ per person one way) Seat selection costs extra, even during check-in, carry-on costs 9-15 € more, and checked baggage 25-60€ more. Onboard you only get served free water or blueberry juice, with other items costing more and the prices being very expensive (on flights to Oulu, Stockholm and Visby, only coffee or tea available for 3 €)

The flight itself was smooth, the cabin crew were polite and nice. The flight was around 20 minutes late, but I personally did not mind. The aircraft was swapped on the day of departure from an a321 to a320. However, as I had pre-paid for a window seat in the front section, I still got that, and was even moved three rows up front.

The airline needs to improve in my opinion. Coffee and tea should be free, and seat selection should be available at check in for free. Also, I think the personal item maximum size and the carry on weight limit should be larger.

Oldish plane with small seats. Nothing compared to other major airlines in Europe or outside. By default there is no vegetarian meal option which out of all airlines that I used was the first time that it happened to me

The cabin service was fabulous! We were offered drinks, snacks, dinner and breakfast during the 9 hour flight.
I found the seat space to be perfectly adequate and the entertainment offered was great. Nothing was too much trouble for the crew.
Thanks for a comfortable flight.

After reading negative reviews I was very apprehensive about Finnair. I did a return Dublin-Helsinki trip
However I am happy to report that everything was grand. Crew were lovely on both trips. Very professional and kind. Complementary water /juice a nice touch. Slight delay leaving but arrived at the destinations on time. Smooth flights.