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“Michael”
Review of Finnair


Reviewed 6 June 2020 via mobile

My wife and i flew to bangkok thailand, and then on to Hongkong, and we were due to fly home, on March 23rd 2020 but finair cancelled our flight without evev giving us any notice, it was my first time ever flying with them, and i must say i would never fly with them again, and i would advise people out there to be very carefull before booking with this airline

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank flavin123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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771 - 775 of 8,565 reviews

Reviewed 5 June 2020

Unfortunately, the month and year doesn't go back so I can write a review on my first time flying with Finnair but will add it here as well.

April 2019 / AY0912
First time travelling with Finnair and I didn't expect much as it was my first time. But it was fairly a good trip, though some things could have been better.
PROS: easy check-in, comfy enough seats, good entertainment, good service from cabin crew, extra check-in luggage can be bought online (as long as it's Finnair is the one operating the whole trip)
CONS: Food could be better, leg-room seats are not worth if people are just going to hang around in front you. For some reason, people like to stand there and look out the small window and toilet queue can be exaggerated. When checking in on return flight, treatment was unfair for those who were "non-Korean". I could see they were not strict with Koreans when checking their hand-carriers but for us, they had to be weighed in consistency. Also, the attitude of the check-in clerks were not good!

November 2019 / AY0916
Second time travelling and still no expectations from my side, as I already knew how travelling with Finnair was.
PROS: still easy check-in, can still buy extra luggage online (this is good when you have done too much shopping), still good service by cabin crew, good entertainment. Leg-room seats were good this time (make sure the flight from Helsinki is during the night, so after lift-off, the lights are turned off and it's sleeping time - to avoid people hanging in front of you).
CONS: food can still be better

During our return trip from Hong Kong, there was an ongoing strike in Finnair and it affected our flight. Luckily, Finnair was really fast in booking us in a new flight on the same, only a couple of hours in difference.
CONS: it was a bit messy to check-in the extra luggage we had bought online because Finnair could not transfer this data to Cathay's system. We went back and forth between Finnair and Cathay's customer desk, which could have been avoided if they just called each other and confirm the payment we had done for the extra luggage. Unfortunately, you need to pay for the extra luggage again if you have been re-booked with a different airline. None-the-less, things were fixed and check-in was easy from there.
PROS: Getting the refund back for the extra payment on the luggage, was easy. Fill out the form online and it took about 1 week before the money was transferred.

Overall, it has been good travelling with Finnair. Some minor unpleasant experiences but hopefully those can be improved.

Date of travel: November 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank miss_lba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2020

I have lost count of the number of times I have tried to contact Finnair Customer service regarding our refund for flights THEY cancelled on March 18 2020 - that we had booked and paid for in full in August 2019!
They initially said 4 weeks for a refund - this was then 8 weeks and now goodness knows! Their online chat Is impossible to access - keeps losing connection! I did eventually speak to a customer service advisor two days ago who said she would ‘escalate’ the refund and email back within 24 hours - of course this did not happen! Whilst I appreciate this is a difficult time for airlines I do feel very let down by
Finnair! We’ll remember this experience when things return to come normality and we are visiting our family in Australia - we’ll book elsewhere!
Very disappointed!!!

Date of travel: March 2020
8  Thank Jackie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2020

We can be sympathetic with airlines in times of coronavirus but not with this company. I paid for our trip to Japan back in January but it was later ( obviously ) cancelled because of the coronavirus restriction (indeed none of my flights took off). They initially agreed to refund the tickets within 4 weeks, then 8 weeks , ... now it is 10 weeks. They were very quick in taking our money but refunding is a problem now.

Once the crisis will be over, we will remember about this FINNAIR!

Date of travel: April 2020
6  Thank n_opfnline
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2020 via mobile

I am fine with the Finnair staff did not issue me the boarding pass due to the visa regulations, but the so called “supervisor” in the check-in service was filled with superiority and snobbishness when talking to me. As a young Asian lady, I felt being disrespected and overlooked by him which I wonder how he earn respect with this kind of attitude.

However, the Finnair customers service staff and other check-In staff I encountered were friendly and helpful. I hope there are more staff like them in the company.

Date of travel: May 2020
2  Thank kalorecao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.