During our trip Finnair lost our luggage for 3 days, and their representative told us we would get a spend budget to buy essentials, so we bought essentially and then he miss-informed us telling us we can get our money back by sending the receipts to an email when we get home. We followed his instructions when we got home (more than a month later) and then when we never got a response we called the airlines and they refused to give us our money back because it was not within the “21 days” something their representative never explained to us (even though we asked). In the meantime they put a Finnair sticker all over my plastic luggage that would not come off, causing me to have to throw my almost new luggage out...they refused to pay for that too. Not impressed with the awful experience I had with Finnair. I fly often and have used many airlines but this is by far one of the worst experiences.

After a long but enjoyable birthday trip to Tokyo, I took the train down to Narita Airport to catch my early-morning Finnair flight to Helsinki - and from there, back to Madrid.

Boarding was slightly chaotic, but that was because the boarding area was under serious renovations which made general queuing nearly impossible. A pillow, blanket, headphones and for the first time ever, a bottle of Evian mineral water were waiting for me at my seat for this 10-hour flight. Seat was slightly hard but not too much (don't expect to sleep a lot though).

Staff were very friendly and spoke English to an almost native level. In flight entertainment was chock full of movies, TV shows and music playlists. Food was excellent and between each meal a BoB service was available (do note that the prices were quite steep however). The plane was brand new so everything was more or less squeaky clean. It was also fresh, unlike the Iberia flight I had taken while travelling towards Japan. The bathroom was basic but again, clean.

We arrived slightly ahead of schedule at Helsinki and security/immigration was quick - soon I was boarding my second and last flight to Madrid (operated by Iberia on behalf of Finnair).

Finnair offered an excellent, almost business-like service at a reasonable price (650 euro roundtrip). I would absolutely, undoubtedly fly with them again in the near future.

First time on a Finnair and was very impressed. For a short flight (3 hours) from Helsinki to London, I was pleasantly surprised a bottled of water and bar of oat snack cookie was provided. Boarding was very fast with 2 doors: front door via aerobridge and those using the back door have to walk on the tarmac to board.
Aircraft was clean and looked new and the crew were very friendly.

Spoke to 4 customer service departments, spoke to staff at airport and no one was able to help. They cancelled our return flight and didn't provide us with an alternative or a refund despite them having 2 flights in 2 days that were the exact same journey with spare seats. Haven't received any help or refund. Would hate for this to happen to someone else.

We had 2 short flights, within Finland, with Finnair and they were both very pleasant. Our 2nd flight was cancelled due to weather but they rebooked us on a flight leaving a couple of hours later. They board the plane section by section and were very strict about that, so boarding was hassle free even on the second completely booked flight. Due to weather issues at our destination, we spent some time on the plane unable to leave, but the captain kept us updated on the delays regularly and the flight attendants offered water. All in all it was a good experience with Finnair.
If you can get an exit row, it is worth the extra cost for the extra legroom.