After a long but enjoyable birthday trip to Tokyo, I took the train down to Narita Airport to catch my early-morning Finnair flight to Helsinki - and from there, back to Madrid.

Boarding was slightly chaotic, but that was because the boarding area was under serious renovations which made general queuing nearly impossible. A pillow, blanket, headphones and for the first time ever, a bottle of Evian mineral water were waiting for me at my seat for this 10-hour flight. Seat was slightly hard but not too much (don't expect to sleep a lot though).

Staff were very friendly and spoke English to an almost native level. In flight entertainment was chock full of movies, TV shows and music playlists. Food was excellent and between each meal a BoB service was available (do note that the prices were quite steep however). The plane was brand new so everything was more or less squeaky clean. It was also fresh, unlike the Iberia flight I had taken while travelling towards Japan. The bathroom was basic but again, clean.

We arrived slightly ahead of schedule at Helsinki and security/immigration was quick - soon I was boarding my second and last flight to Madrid (operated by Iberia on behalf of Finnair).

Finnair offered an excellent, almost business-like service at a reasonable price (650 euro roundtrip). I would absolutely, undoubtedly fly with them again in the near future.

First time on a Finnair and was very impressed. For a short flight (3 hours) from Helsinki to London, I was pleasantly surprised a bottled of water and bar of oat snack cookie was provided. Boarding was very fast with 2 doors: front door via aerobridge and those using the back door have to walk on the tarmac to board.
Aircraft was clean and looked new and the crew were very friendly.

Spoke to 4 customer service departments, spoke to staff at airport and no one was able to help. They cancelled our return flight and didn't provide us with an alternative or a refund despite them having 2 flights in 2 days that were the exact same journey with spare seats. Haven't received any help or refund. Would hate for this to happen to someone else.

We had 2 short flights, within Finland, with Finnair and they were both very pleasant. Our 2nd flight was cancelled due to weather but they rebooked us on a flight leaving a couple of hours later. They board the plane section by section and were very strict about that, so boarding was hassle free even on the second completely booked flight. Due to weather issues at our destination, we spent some time on the plane unable to leave, but the captain kept us updated on the delays regularly and the flight attendants offered water. All in all it was a good experience with Finnair.
If you can get an exit row, it is worth the extra cost for the extra legroom.

I previously had a good experience with Finnair when I flew to South Korea. This time, the outward flight to Bangkok via Helsinki was pretty good. The first leg from Manchester to Helsinki was on a small Embraer with two rows of two and the longer second leg used a bigger A350. Both flights were punctual and the planes modern. No food was provided on the first flight, just coffee and juice. On the second, only meagre portions were offered. Any alcohol had to be paid for at high Finnish prices (about £5 for a small can of beer). The entertainment was so poor I had to read my book. The nightmare began with the return journey. Three days before my departure, I was informed by email that my Helsinki to Manchester flight had been cancelled. It was a no-reply email and it proved impossible to contact Finnair (their customer service was always busy). They did not offer to help me in Helsinki with hotel vouchers or by re-routing me. I had expected them to be caring and reliable but they seemed indifferent to getting me home. I was left with a choice of being stranded in Bangkok (with my visa running out and Thailand going on lockdown) or in Helsinki (expensive hotels, no flights out). I therefore had to spend a fortune booking a single ticket leapfrogging Europe with Qatar and just managed to get back home with absolutely no help from Finnair. My advice: don't trust this airline.