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“Average flight”
Review of Etihad Airways


Reviewed 3 weeks ago

first time flying with Etithad. Wanted to try the Dreamliner. Flight was okay and seat was comfortable too. Service was good but inflight entertainment very limited compared to Emirates. However food was very bad. In addition to minor portions, it looks awful. In summary meal provided was not edible. In fact this was the worst food I have been served on a plane and on both legs (Manchester - Abu Dhabi & Abu Dhabi to Kuala Lumpur). Free flight seats selection only available 24 hours before departure and very few seats available for selection despite several seats available on the plane. The airline seems to encourage passengers to purchase seats 48 hours before departure. Wifi is expensive too.
Abudhabi Airport is very disappointing especially when compared to Dubai with fewer selections of shops & eateries and significantly higher prices.
During the return journey food was edible and service was good too.
Will only travel Etihad if fares are at least £100 cheaper than other airlines

Date of travel: November 2018
    • Seat comfort
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Thank Prem25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello Prem, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Isi

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138 - 142 of 11,712 reviews

Reviewed 3 weeks ago

I flew this route as a connection to Belgrade. It was comfortable for someone of average height. The movie selection and food were both good. The service was nice as well.

Date of travel: July 2018
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Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello Daniel, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and are happy to hear you enjoyed your flight with us. Thank you. *Isi

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Reviewed 4 weeks ago via mobile

Firstly I found it impossible to talk to an Etihad operator by phone regarding my existing bookings from Australia.
Overall I found the Etihad onboard experience satisfactory but lacking in their food & beverage offerings.
Although I paid for an upfront Prefered Seat the Boeing 787-9 was only around half full so I opted to move to the rear cabin and have 3 seats to myself, as did most other passengers. The availablity of extra blankets & pillows made for a comfortable bed and managed to sleep on & off for at least 8 of the 14 hour flight. Would not have enjoyed this experience sitting up or on any other older aircraft. Managed to have a shower & drink in The Al Reem Lounge while in transit but found the terminals very hot, cramped & dated. Hopefully the new terminal opening soon will improve transiting in Abu Dhabi.

Date of travel: November 2018
3  Thank GregoryShanly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello Gregory, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Isi

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Reviewed 4 weeks ago

I am 6 feet tall and my knees were touching the seat in front. My wife's tray was broken. My seat would not recline. I did not see any seat reclining, so I don't know if this is now policy. As it could not recline, the seat was too upright - not good for a 7 hour plus flight. Breakfast was a muffin and drink - nothing else. It all felt a bit like a budget airline.

Date of travel: November 2018
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Thank Seaside18994659668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello, thank you for your review.

Where were you flying? To or from Europe? Depending if it's a night or day flight we normally offer a full meal breakfast. You may send us your booking details via private message and we can double check this for you. *Isi

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Reviewed 4 weeks ago

We where allocated seats in the middle rows (20 D & E) they were an aisle & middle seat which suited us as we would not interrupt anyone when we needed the toilet or needed to stretch our legs. Meals onboard where OK and the cabin crew where always on hand with cold drinks as well as serving hot drinks with your meal. As with all airlines when eating it is a bit of a squeeze.

Date of travel: October 2018
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank trucker12016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and are happy to hear you enjoyed your flight with us. Thank you. *Isi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC