We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely”
Review of Etihad Airways


Reviewed 4 weeks ago

I normally use another airline but the prices have risen so much and the schedules have changed drastically so I thought I would give Etihad a try and I was very pleased with the airline.
The business class seats, although quite small, were very comfortable, the service by the air crew was excellent and the food served was very enjoyable with good vegetarian choices.
The in-flight entertainment was not that great but I was not too bothered as it meant I could get some sleep!
There were one or two minor niggles by comparison to my usual carrier, but I could live with that and as the price was half of what I had been paying, I will definitely use them again in the future.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Steady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi there, we are glad to hear that you liked your journey with us. Thank you for sharing your feedback regarding our inflight entertainment and the food on board. We would be happy to see you on board again soon. *Marc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (11,255)
Traveller rating
Traveller type
Time of year
Language
  • More languages

248 - 252 of 11,255 reviews

Reviewed 4 weeks ago via mobile

Our holiday started on the 7th of may 2018 from Seychelles to Abou Dabi economy class.. had transit of 7 hours...

When we went to do our check in for Manila come a surprise that we have been upgraded to business class. That was a very nice from the company. Welcome drinks and a wonderful breakfasts been served...

I really really enjoy the trip I could sleep comfortably...

A big thank to all the crew also specially Patrick.

Thank you.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Rajiv M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi Rajiv, we are glad to hear that you have been upgraded and that you liked the service in our Business Class. Thank you for sharing it with us and we hope to see you on board again soon. *Marc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

good food staff really pleasant but we didn't like their seating policy - aircraft 3/4 full but all the good seats were not taken and we asked if we could move - "no, only if you pay extra" so they sat vacant all flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank davidinnoosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi David, thank you for your feedback. We are glad to hear that you liked the service on board. Seats are paid seats now and you will not be able to switch your seats to preferred or extra legroom seats. If you want to change between standard seats if the plane is not full, you can ask our Crew and they would let you know if its possible. *Marc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flew from Manchester to Sydney then Brisbane to Manchester Buisiness Class. Flights all on time, wonderful service, good food. Comfortable bed, helpful staff. My daughter and I travelled with her 3 year old. The staff were really good, nothing too much trouble. We put her bed down and she slept 10 hours out of a 14 hour flight. Buisiness class lounge good. We ate in there before we boarded our evening flight, didn't have supper on the first flight just settled down for a good sleep. Cabin quiet and relaxed. Amenity bag full of goodies and a child's backpack, blanket and toy for the child. Bar lounge on the plane serving hot and cold drinks, snacks, fresh fruit. Lovely experience

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank sbutcher912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi there, thank you for your feedback. We are happy to hear that you enjoyed the flight in our Business Class, as well as the service, the meals and the lounge. Thank you for flying with us and we hope to see you on board again soon. *Marc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Improvements need to be made to the app!
When we tried to reserve and book our seats online there were issues with the payment side which left us unsure if the seats were reserved.
We called "customer service" to find the answer. I put this like it is due to the lack of service we received and questions going round and round in circles. After 45 minutes we finally got an answer.
The ground staff at check in were friendly and helpful
The cabin crew were friendly however on a few occasions we used our call bell and we're ignored. It took me to get out of my seat to go and find someone. The staff are excellent with young children though.
Overall an OK experience

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Henry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello Henry, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Isi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC