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“The best in the game”
Review of Etihad Airways


Reviewed 23 January 2018

It was probably one of the best airlines I've been on. The attendants were amazing and the food was absolutely wonderful. One of my favourite airlines by far.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 101salome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 26 January 2018

HI Salmone, it is great to hear that you enjoyed your flight and the service on board that much. Thank you for sharing your experience with us and for flying with us. We are looking forward to welcoming you on board again soon. *Marc

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2,404 - 2,408 of 10,976 reviews

Reviewed 23 January 2018 via mobile

I flew with Etihad Airways for couple of times over the past 6 years. But my best experience is flying from LHR to AUH which EY is operating with A380 -super jumbo jet on this route. I would have to say that this is my most favourite aircraft that I would prefer to travel for a long-haul journey. With capacity up to 496 pax and it could range up to 12700km max, you would really enjoy and feel much comfortable for more than up to 7-8hrs journey in the air!

Thank A380Lhr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, other at Etihad Airways, responded to this reviewResponded 24 January 2018

Hi A380Lhr, we are glad to hear that. We hope to see you on board again soon :) *Yas

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Reviewed 23 January 2018

An o.k. airline but not the best.The staff were lovely.The food was awful, really bad. The entertainment was ancient, straight out of the nineties.

Thank ben573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 26 January 2018

Hi Ben, thank you for your feedback. We appreciate it as it will help us to improve the services for our guests. We are happy to hear though that you like the service of our Crew on board. We hope to see you on board again soon. *Marc

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Reviewed 23 January 2018

Great flights, friendly helpful staff, meals OK for airplane meals, was given a couple of main choices. In flight entertainment was really good, lots to choose from.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lindypoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 26 January 2018

Hi there, we are glad to hear that you liked the service of our staff and the inflight entertainment. Thank you for sharing your experience with us and for flying with us. We are looking forward to welcoming you on board again soon. *Marc

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Reviewed 23 January 2018

We use Etihad everytime we fly to Thailand as generally they are the cheapest each time we search.
Everything is always good and even the food is ok as airplane food goes.

But this year we've noticed that the cheese and crackers were missing from the meal and they did not come round for the light snack approx 1 hr before landing.

They've also stopped the use of lounges for Silver members....you now have to be Gold....so annoying.

Leg room is adequate, but a little extra would be better for us taller people....without having to pay outrages charges (£100 per each part of the journey) £200 pp each way.

I guess these changes are to keep the prices down but still it's a shame to see a lowering in the service offered.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MrMagicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 26 January 2018

Hi there, we are sorry to hear that you feel that our service is not as good anymore as before. We are striving to improve the flight experiences for our guests and therefore your feedback is very valuable for us. Thank you for sharing it with us and we are looking forward to seeing you on board again soon. *Marc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC