So I was due to fly out to SC for 3 days, but unfortunately due to a tragic accident I had to cancel my flight 3 weeks before I was due to fly out. I did not want to cancel my flight I offered to pay the difference and go somewhere else but they told me due to the fact that I was flying "economy" I would not be able to exchange my flight or receive any type of refund at all. This was very upsetting especially when I offered to pay the difference in exchange for another flight. I usually fly through southwest airlines because they're my favorite airline; however they unfortunately don't go everywhere. I never even got the chance to fly with Delta and after this experience I definitely don't plan to. My future suggestion to them would be to adjust their policy's especially pertaining to unexpected deaths, or at least offer more options to their customers.