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“Be ready for a Delay”
Review of China Southern Airlines


Reviewed 4 weeks ago

Be prepared for a delay, apparently this is the norm, so get there early. Everything is in Chinese onboard. The staff are very busy and don't have much time - I would say polite but not overly friendly. Food is disgusting and drinks are warm.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank John and Deb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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88 - 92 of 3,557 reviews

Reviewed 4 weeks ago via mobile

Flew from Melbourne to Guangzhou to Delhi in economy. Nice plane and a really good vegan meal. There are no snacks available on long haul flights if you get hungry between meals so make sure you take your own! Movie selection was good but the headphones are terrible. You can’t hear anything- bring your own!!!!!!

1  Thank Maryke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flying 10+ hours has never been so comfortable! Service was excellent, flight attendants speaking good English and always very kind and accommodating. Screens available to watch a wide variety of new English and Chinese speaking T.V. and movies, as well as music and games. Beverages were wheeled around every few hours on the long haul flights, but you could ask for some from the flight attendants at any time in the flight. Food was very good, about 1 meal every 4 or so hours. Even on a shorter 2 hour flight, food is still provided. Check in was a bit of a nightmare, but mostly due to the lack of efficiency on behalf of the airport. Each of the 5 flights I've had with this airline were fantastic.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank bernadette787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flight was ok and staff were nice. But the food was not good, which was surprising as my other long flights have had very good food for an airline. Also usually there is a chicken option for meals on flights I've been on, but for a couple of meals on the 14+ hour flight the options were only beef and fish. Suggest you order special meals if you do not eat beef and bring snacks. I was starving when the flight ended.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank NatureExplorerGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

On economy this was one of the best flights I had. (10 flights 10 different providers in the last month)
China Southern is comfortable, good service and really good food.
I had a massive layover in China, and the airline provided free hotel of your choice , free airport transfer both ways. I picked a hotel closer to the central so I even had some free time wondering around.
Excellent experience.

2  Thank cs-0727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC