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“A great comfortable ride, great service, friendly cabin crew”
Review of Cathay Pacific


Reviewed 3 weeks ago

Very comfortable flight - the seats were good the service was good. Friendly staff. On-time (actually slightly ahead of time on arrival). Quiet and uneventful flight, which is exactly what you want of a flight. Time to relax before getting back to the hustle bustle back home.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank andrea-and-colleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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197 - 201 of 11,590 reviews

Reviewed 3 weeks ago via mobile

This was the first time we had flown with Cathay and the first time in Premium economy both were pleasant experiences

The extra legroom for me was great being 193 cms it made the flight very comfortable

Good food , friendly staff, on time flights , efficient service at the terminals

All in all a very positive experience

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank 621AndrewM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

For over 25 years, CX has been my “go-to” airline and I would choose them even though they were a little more expensive or their schedule was not perfect.

I started to cut back after a minor airport situation and a totally unacceptable CS reply where they had the audacity to assume that I would be on another CX flight.

The issue is that CX (and some other carriers) are more concerned about “not offending” an unruly passenger than providing a pleasant flight experience for the rest of the paying passengers in the cabin.

I booked CX last week mainly because I wanted to try out the new A351 (that was replaced at the last minute) and the results were disastrous.

There were 5 children in business class. 3 were incredibly well behaved but 2 siblings traveling with their mother and the Amah were out of control from the time they got onto the plane until landing.

My requests to the PSM to “do something, anything” were met with a shake of the head and a disappearance into the main cabin for the remainder of the flight. The repeated requests to the senior F/A were also basically ignored

The problem extends to the lounges that have become overcrowded and punctuated with the sounds of screaming and out of control children.

There is an easy solution many airlines and other service providers are too weak to institute them.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank wdchuck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Can't rate this airline highly enough. Airbus A350 with excellent cabin crew service, food and the wine were all amazing.

Check in at London Gatwick was a breeze and although they don't have a Business Class lounge their, the wait a BAs lounge was fine.

Seat were comfortable, lie flat bed accommodate my large frame and the boarding plus disembarkation were spot on.

Plane arrive on time and bags were waiting for us on arrival.

10/10!!!!!!!!!!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Aspen4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The flight attendants' atitude were good, food reasonable and flight smoothly. Boarding was very smooth, seat reasonably comfortable, flight entertainment update. Cabinet. Environment clean. Luggage handling at both airports were very good and smooth.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Jacobwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC