Oct 2024 -ANNOUNCED AT UVF ST LUCIA- FLIGHT WOULD ONLY TAKE 7HRS 30MINS INSTEAD OF THE 8.HRS 30 MINS to GATWICK - LONDON
So for this Flight BA 5129
My Elderly Father was left on a Special Assistance LIFT outside the craft in mid air for 12minutes in the rain!! I got so concerned as I couldn't locate him on the plane!! No attendants!! In the end I walked up to the exit and could hear banging outside of aircraft, it was an assistant for my Father & 3 other infirm customers trying to get in craft. I had to alert 1 stewerd who proceeded to ignore me and continue to 1st class then another Stewedess who was greeting customers getting on the plane had to run over to me, she could hear banging, i said Father has been outside for over 12 minutes and its raining heavy!! Red faced she opened the door. Poor Father and others, soaked, tired,cold. When we eventually got to our seats I had to put the blanket on him. When we got served pretzels & cold drinks, Father asked for a hot coffee..Stewedess replied " Hot drinks, later"... NEVER had a HOT beverage on that whole flight!! Food was disgusting. Father didn't sleep, clothes wet damp. Gave him my blanket! Took 4 alarm rings on the screen as Father's tv screen was frozen!! When we landed..MY GOD the LUGGAGE didn't arrive for over 45mins and to top it off ALMOST ALL the LUGGAGE on that CAROUSEL was BATTERED!!.. Our Luggage wheels were broken off,missing!! Put in a complaint to BA throughly disgusted. Got an email back saying if I have any proof of receipts for the LUGGAGE they will consider to reimburse!! Nothing about my Father just about MONEY! How can BA treat its customers like this?? Then a next email saying CASE RESOLVED...HOW is complaint RESOLVED!! Its a disgraceful SHAME on BRITISH AIRWAYS.

One of the worst customer service airlines ever. They couldn’t reschedule the flights and tried to pawn us off on another airline. They delayed the flight severely and missed all my connecting flights. I guess they’re not fond us Americans for some reason, guess they still salty about 1776.

Originally booked a round-trip flight and had an urgent situation so I requested to cancel the outbound flight. Not only did they have the audacity to not issue a refund for cancelling one flight, but they charged £300 extra for not taking one of the flights. They said they will charge regardless of changing the date of the flight or even cancelling a flight. NOT recommended as they are a money grabbing airline.

We had a returnflight from Edinburgh. Awful legspace. Could not even pick something of the floor. Chairs are placed for little people. Dreadful!

A trouble free flight with lovely staff but I am concerned that a bottle of water is automatically given out to every customer. It is only an hour and a half in the sky and I think it is totally unnecessary. Much better to only give a bottle if requested?