British Airways cancelled our flight and put on a flight 2 days later.
I will never fly British Airways again.
My family left London Heathrow on our flight home to DC around 5pm on a Friday. After about an hour the pilot turned around due to a malfunctioning smoke alarm. While they initially said they could replace the alarm (and did), it took so long they eventually decided they missed the window to get back underway. At this point we were on the plane for 2 hours on the tarmac and then it took another 2 hours to deboard. Obviously the first class passengers were attended to first after having been given food during the wait. We were offered water but nothing to eat. I got up and went to the stewards area and helped myself to some small snack bags for my children, since they were feeling sick after not having eaten for five hours.
We were handed sheets of paper that we were told were shuttle vouchers, hotel voucher, and vouchers for up to 10 pounds to spend on food. I asked for some direction regarding where to find the shuttles and was waved along and told to go to arrivals.
There was no shuttle that went to our assigned hotel. So we had to get a taxi. (I asked the hotel when we arrived - no shuttles go there.). Once we arrived, after midnight - the rebooking information came through. While my husband was booked the next day (Saturday at 4pm), the kids and I were on a flight Sunday morning to Brussels, and then to DC. I called customer service and they informed me that everything was booked. The agent also presented this as not problematic at all for us to be delayed several days. Of course everything was booked. British Airways just cancelled a flight for hundreds of people and rather than outfitting a new plane they expected to put everyone into the already full system. I did find out that they were not looking into ANY flight, but had limited our options to economy since that was what our original tickets were.
The customer service agent said since I didn’t like what they had done, I could call back at 7:30 am to see if anything opened up. Of course I called at 7:30 and my call was dropped four times. I was later told that the customer service center didn’t open until 8am. (The website said 7:30am as well.) While the customer service representative was sympathetic, there were no openings. I did find out that there were premier seats available on a flight and that we could not have them. Apparently British Airways has no desire to get people home as quickly as possible. So we are stranded in London, helpless to do anything because British Airways didn’t properly service their planes, would not set up a new plane the next day for the hundreds of people they displaced, and will not book people into ANY available seat to fix their mistake.
I will never fly British Airways again.

Systems and policies are there to run a service smoothly however people are there to apply it sensibly and friendly. I did not notice any of these with British Airways ground staff in Heathrow airport at terminal 5 at gate 13A at 10.35 am flight to Manchester on 09th August 2024.
I travelled with my family (Four of us) from Australia after a holiday. We flew with Qantas Airways and this was the connection flight to Manchester. We had one hand luggage for all 4 of us with our laptops and nice fragile souvenirs that we bought in Australia and New Zealand. As this was a busy flight, ground staff has been advised to check in all including hand luggage in customers in zone 4 - 9. Despite my explanation that we carry one hand luggage for four of us with fragile items, ground staff did not allow me to take it into the cabin. They were not ready to even listen to me. There was no friendliness or willingness to listen. I had to leave my hand luggage with them. Our souvenirs were all intact when I checked in Heathrow airport. They were broken when I received the luggage in Manchester. Most sad thing of this is that there were lot of overhead compartment areas free in the flight when we got on to it and they could have allowed us to carry our one hand luggage for four passengers.
This experience has ruined our whole holiday experience. I am not going to complain as I already know their answer is that it is my responsibility to pack them safely. It was safely packed for a hand luggage which was proved as they were safe when I checked in Heathrow Airport to take laptops out for security check.
I am happy to be contacted by a senior member in British Airways if they genuinely want to improve the experience of the customers. Staff can make customer experience much better without any effort by applying common sense and bit of friendliness. That does not cost any money for the airline.

I want to thank British airways for the worst flight experience I have had in awhile. Not only was my inbound late due to not having a gate. Flight 193 on 7/27 was the worst, we were in the lounge and left to go to the gate on the way to gate got a text message from flight view app that the plane was delayed for 90 minutes, we sat at gate until 2 without any announcement on the delay and then got another announcement that the flight was delayed until 515 so we went back to lounge, we asked the lady at lounge if we should go back and she couldn't get ahold of anyone to confirm the flight was ready. We decided to go as the message on the board said go to gate. The flight said go to gate at 515 and no boarding. Twenty minutes later we got the announcement that flight was cancelled pick up your bags at baggage claim and there are no agents to rebook your flights, use the app. Thankfully I am tech savy but many of the people on the flight were people that were retired and had no idea what to do. We waited over an hour for bags and found someone to help us with hotel and transportation vouchers. The funny thing about flight 193 is I had been checking it all week since we had tight connection and it averages an hour to hour and 30 minutes late daily. There would have been no way to make connection. I asked lady at the lounge about the on time record of this flight and she said they have had trouble with the airbus 380 for months. Yet this route is sold at 115 daily. When you call and complain you end up at least 30 minutes on hold and you don't get answers. In addition to this flight problems our inbound to Norway our bag was delayed for 5 days causing us to spend about $400 on essentials for our trip. This is a substandard airlines, if you have other options, choose wisely. Next year I will pay more for a better experience. This is two years in a row British Airways has given us a horrible experience. Please don't support them with another dime. The don't answer complaints or their customer service line.

1. I paid an additional £1200 compared to other providers offering similar services. I chose British Airways under the impression that they would provide on-demand movies and in-flight meals, as my children require entertainment and food during flights. I was dismayed to discover that there was no significant difference in service quality compared to other airlines, aside from the higher cost. My return flight was particularly disappointing; I had a sore throat and a fever, and when I requested a blanket, the staff firmly denied my request, stating that blankets are not provided on short flights, despite my explanation that the flight would last at least four hours and I was feeling unwell. I regret choosing British Airways and spending an extra £1200 unnecessarily, as I could have opted for Pegasus or Wings instead. Additionally, the return flight was nearly an hour late, causing further inconvenience. I would not recommend British Airways to others, as I believe it is a waste of money.

First class is a joke....small crappy seats with seat in middle blocked out...looks like a frontier airlines seat.....I can't believe british would sell these as 1st class.....