Terrible, there’s no place for my legs, I had terrible backpain hopefully I haven’t been in the middle. British had 1 hour delay plane terrible experience. No good movies into this travel, I will never take anymore british airways. Even the check in were tooooo late, 2 hours just to check in people and the online check in wasn’t available LOL

After many years of absurd problems with the BA app I've decided to do a review, as BA never seem to do anything about it. The app is absolutely appalling, the worst I've ever used. It is full of bugs, constantly crashes at key moments, regularly behaves in a completely random manner, unable to locate data then able to locate it, then losing it again... and twice in the last couple of months has failed to recognise my seat change, instead allocating the boarding pass with the pre-assigned seat despite me changing it. It then offers no option to go back and correct the error, you have to call customer service to change your seat. This means long waits on the phone to get it sorted, complete and utter waste of time. It repeatedly fails to recognise bookings, meaning you have to enter your booking reference to locate a booking that you made on the App and that should be automatically stored there (though in recent months this seems to happen less often, it used to be all the time). It also doesn't allocate the mobile boarding pass at the point of check in, instead producing a full page telling you that you need to go to 'my flights ' (which doesn't exist, it's My Bookings) to find it. Last time it took me 5 goes to get My Flights to take me to Get My Boarding Pass, as it was skipping to showing just the remaining bookings not yet checked in. Rather than having this pointless pop up at check in, why not just take the user straight to the boarding pass so it is all done and saved in one step like most other apps? Rubbish UI, British Airways you need new software engineers.
Overall it's unbelievable that they are so incompetent as to not be able to have a properly functioning app. The last time the customer service were extremely helpful and quick to change it, but one should not even have to call for such a matter. on top of that, recently there have been numerous problems with seats that don't function as they should, other cabin problems (recently on a long haul flight an overhead locker that kept opening noisily by itself, constantly waking us up all night, and that was Premium Economy) and more than half the time the flights are late. BA need to sort themselves out and try to return to pre-covid quality, and fix their absolutely terrible software systems.
Thanks also BA for removing all the women's lavatories in the Heathrow lounges; now women have no pleasant, private space in which to sort themselves out before/after flights, and instead have to remain in the cubicle which others may be waiting to use (and where a bunch of men have used the toilet, always nice) meaning others wait, and we wash our faces/do make up etc right beside a toilet. A lot of lost looking elderly women wandering about looking for the Ladies, last time I was at Heathrow T5. Great move, thanks BA, really respectful of what your female customers need. You could've kept the Ladies and simply installed some additional 'Gender Neutral' cubicles, but no, you need to remove a service we have all valued for many years. At least give us back a room in which we can freshen up.
In other respects the airline has merits, but after two years of really bad service I can see it's become a pattern hence this review. Sort it out, BA.

Do not book a flight with British Airways!! The system does not allow self service to re book. I spent over 45 minutes on the phone with an agent to be given one alternate flight and then be told that she could not provide additional flights because her shift would be ending. She then told me that she was not able to transfer me to anybody else either because there was nobody available and got off the phone because her shift ended. I will have to spend thousands of dollars to book a whole extra flight with a different airline since I am not able to get ahold of someone who can help. Outrageous.

Best Airline We Travell to London Love it. Always book British Airway next time Love it every thing .Every thing is excellent Crew etc.

Worst Airline I have EVER taken. Very little leg room, I'm 5'1 and I was squished. They made me miss my connecting flight due to unclear delays, landed in London at 8:30AM and was stuck there until 5:30PM. The airline provided a joke of 10 pounds to hold me over until my flight to Glasgow. They wasted a full day of my holiday with this nightmare. Do yourself a favor and fly with a different company.