Do not book a flight with British Airways!! The system does not allow self service to re book. I spent over 45 minutes on the phone with an agent to be given one alternate flight and then be told that she could not provide additional flights because her shift would be ending. She then told me that she was not able to transfer me to anybody else either because there was nobody available and got off the phone because her shift ended. I will have to spend thousands of dollars to book a whole extra flight with a different airline since I am not able to get ahold of someone who can help. Outrageous.

Best Airline We Travell to London Love it. Always book British Airway next time Love it every thing .Every thing is excellent Crew etc.

Worst Airline I have EVER taken. Very little leg room, I'm 5'1 and I was squished. They made me miss my connecting flight due to unclear delays, landed in London at 8:30AM and was stuck there until 5:30PM. The airline provided a joke of 10 pounds to hold me over until my flight to Glasgow. They wasted a full day of my holiday with this nightmare. Do yourself a favor and fly with a different company.

Terrible customer service from several onboard flight attendants especially Keira Campbell!
I recently flew with British airways for the first time to fly back home to Jamaica. I never imagined such appalling customer service would be provided by a proclaimed top airline company. I pre-ordered a gluten free meal because of my gluten intolerance (celiac) this was not provided on the flight. Instead I was provided with fruits and a gluten free bread for a ten hour flight with no apologies! I also have an intolerance to tap water and I was feeling nauseous so thought some ginger / lemon tea may help. I asked the flight attendant Keira Campbell if I could check whether the water they use to make the tea is properly boiled. Her response was rude stating “she is not going to put her hand in it to find out is she”. I didn’t reply to this comment but instead went to ask another cabin crew who explained it is only brewed and because I have an intolerance if the chlorine in the water is not properly boiled off then it was best to avoid this. I requested the flight attendants name and informed the cabin manager I would make a complaint. When I arrived in Jamaica and was leaving the flight I overheard Keira Campbell and another blonde older female flight attendant talking about me as I walked by, stating “who this one”? Again I ignored the remarks and said nothing so as to not ruin my holiday experience. When I arrived back in the UK I placed a complaint through the BA services, however I was surprised that they had apparently closed the case without any email confirmation, correspondence or apologies. When you try to update the complaint it only allows claims request updates. I have flown with many airline services before as I am a frequent traveller, BA airways was by far the worst! I will only be flying with Tui to Jamaica going forward and my best advice to you is avoid this airline at all costs. They have no respect for customers who are the reason for their success. Flight attendants have attitudes lacking basic communication skills, empathy and care with no reflection / remorse. Avoid this airline especially if you have a special requirements in terms of diet religion communication!

Upon departure from Delhi, my wife discovered her in flight entertainment did not work, we upgraded to premium economy for a better experience, but it was not to be, such a long flight with no entertainment was very boring, especially as you can see everybody else around you enjoying films and entertainment. The cabin supervisor said he would put a report in and we would be contacted and compensated in some way, and he further advised us to complain, which we did. I made that complaint on 26th March. We have heard nothing from either source, so last week I went on live chat to ask for an update. The person I chatted with asked me for my reference number, I told him I had not received any form of acknowledgement from my online complaint, and he said when I filled in the form it would have generated a reference number, which I should have noted and saved. I'm afraid I did not realise I had to do that, so I did not have a reference number, so I asked him to look up my complaint from my personal details. Unbelievably that cannot be done, unless you have the reference number, your complaint cannot be traced, you cannot even find out if they actually received it. What sort of company has systems that do not populate the complainants details for reference, I know of no other company that can only access a customers file/records from a sole reference number. The online chat ended with the agent inviting me to go back online and make the complaint again, and that I should be careful to note the reference number this time. Absolutely Hopeless.