Terrible customer service from several onboard flight attendants especially Keira Campbell!
I recently flew with British airways for the first time to fly back home to Jamaica. I never imagined such appalling customer service would be provided by a proclaimed top airline company. I pre-ordered a gluten free meal because of my gluten intolerance (celiac) this was not provided on the flight. Instead I was provided with fruits and a gluten free bread for a ten hour flight with no apologies! I also have an intolerance to tap water and I was feeling nauseous so thought some ginger / lemon tea may help. I asked the flight attendant Keira Campbell if I could check whether the water they use to make the tea is properly boiled. Her response was rude stating “she is not going to put her hand in it to find out is she”. I didn’t reply to this comment but instead went to ask another cabin crew who explained it is only brewed and because I have an intolerance if the chlorine in the water is not properly boiled off then it was best to avoid this. I requested the flight attendants name and informed the cabin manager I would make a complaint. When I arrived in Jamaica and was leaving the flight I overheard Keira Campbell and another blonde older female flight attendant talking about me as I walked by, stating “who this one”? Again I ignored the remarks and said nothing so as to not ruin my holiday experience. When I arrived back in the UK I placed a complaint through the BA services, however I was surprised that they had apparently closed the case without any email confirmation, correspondence or apologies. When you try to update the complaint it only allows claims request updates. I have flown with many airline services before as I am a frequent traveller, BA airways was by far the worst! I will only be flying with Tui to Jamaica going forward and my best advice to you is avoid this airline at all costs. They have no respect for customers who are the reason for their success. Flight attendants have attitudes lacking basic communication skills, empathy and care with no reflection / remorse. Avoid this airline especially if you have a special requirements in terms of diet religion communication!

Upon departure from Delhi, my wife discovered her in flight entertainment did not work, we upgraded to premium economy for a better experience, but it was not to be, such a long flight with no entertainment was very boring, especially as you can see everybody else around you enjoying films and entertainment. The cabin supervisor said he would put a report in and we would be contacted and compensated in some way, and he further advised us to complain, which we did. I made that complaint on 26th March. We have heard nothing from either source, so last week I went on live chat to ask for an update. The person I chatted with asked me for my reference number, I told him I had not received any form of acknowledgement from my online complaint, and he said when I filled in the form it would have generated a reference number, which I should have noted and saved. I'm afraid I did not realise I had to do that, so I did not have a reference number, so I asked him to look up my complaint from my personal details. Unbelievably that cannot be done, unless you have the reference number, your complaint cannot be traced, you cannot even find out if they actually received it. What sort of company has systems that do not populate the complainants details for reference, I know of no other company that can only access a customers file/records from a sole reference number. The online chat ended with the agent inviting me to go back online and make the complaint again, and that I should be careful to note the reference number this time. Absolutely Hopeless.

Plane change meant no business class, food was terrible, not enough meals for customers. Total rip off, fly RyanAir and pay all the upgrades and you will save 100s of pounds and at least have low expectations

The short haul sectors between Glasgow and London are always a shambles. Rarely on time and operations at LHR are horrendous.
A320 seats look nice, but are the most uncomfortable airline seats ever. Very cramped also. Most times I've flown you get dumped on a remote stand somewhere and have to wait for stairs and buses.
Long haul to Australia was better. B787 is comfortable but engine noise is intrusive. It's pot luck with the crew. Most are good, but many are not interested and spend most of their time hiding in the galley. The catering on the long haul flights was decent if you like chicken 😂
BA board their priority passengers first, which means that economy have to fight their way to their seats with the other lot blocking the aisles and overhead lockers.
Why not board the back first if only using the front door???
On return to LHR, did I mention remote stands? 🤬🤬🤬
Whilst in Oz we took several internal flights with Qantas. What a breath of fresh air. Smooth boarding, friendly crews, comfortable seats, free WiFi and no extra money to pick seats .
BA could learn a lot from their partners in Australia.
BA are now more like a budget airline that goes long haul. Their short haul offerings are inferior to many other European airlines.
For future trips we'll be looking at other operators and trying to avoid BA's shambolic operation at LHR.
Their management seems to have their heads in the sand with regard to the failings outlined above.

We had excellent crews both on the outbound and inbound flights (2159&2158 10 and 24 April)) and also the change of crews at St Lucia whilst only a short haul were pleasant and accommodating. On the flight back to LGW the young ladies were both professional and polite and really engaging with fun and humour. Nothing to much trouble and the lovely Sophie who is getting married on 9th May was a star - we hope you have a beautiful wedding and many, many happy years ahead. When you decide on your honeymoon we wish you a really lovely and well deserved holiday full of romance and fun. A big thank you for looking after us so well. Food wise not bad at all for in-flight catering Mahi Mahi fish was really good - selection of drinks vg and welcoming orange or prosecco back on schedule, great. Thank you so much BA and their excellent crews. Very best wishes Ray and Chris Wilkinson