Plane change meant no business class, food was terrible, not enough meals for customers. Total rip off, fly RyanAir and pay all the upgrades and you will save 100s of pounds and at least have low expectations

The short haul sectors between Glasgow and London are always a shambles. Rarely on time and operations at LHR are horrendous.
A320 seats look nice, but are the most uncomfortable airline seats ever. Very cramped also. Most times I've flown you get dumped on a remote stand somewhere and have to wait for stairs and buses.
Long haul to Australia was better. B787 is comfortable but engine noise is intrusive. It's pot luck with the crew. Most are good, but many are not interested and spend most of their time hiding in the galley. The catering on the long haul flights was decent if you like chicken 😂
BA board their priority passengers first, which means that economy have to fight their way to their seats with the other lot blocking the aisles and overhead lockers.
Why not board the back first if only using the front door???
On return to LHR, did I mention remote stands? 🤬🤬🤬
Whilst in Oz we took several internal flights with Qantas. What a breath of fresh air. Smooth boarding, friendly crews, comfortable seats, free WiFi and no extra money to pick seats .
BA could learn a lot from their partners in Australia.
BA are now more like a budget airline that goes long haul. Their short haul offerings are inferior to many other European airlines.
For future trips we'll be looking at other operators and trying to avoid BA's shambolic operation at LHR.
Their management seems to have their heads in the sand with regard to the failings outlined above.

We had excellent crews both on the outbound and inbound flights (2159&2158 10 and 24 April)) and also the change of crews at St Lucia whilst only a short haul were pleasant and accommodating. On the flight back to LGW the young ladies were both professional and polite and really engaging with fun and humour. Nothing to much trouble and the lovely Sophie who is getting married on 9th May was a star - we hope you have a beautiful wedding and many, many happy years ahead. When you decide on your honeymoon we wish you a really lovely and well deserved holiday full of romance and fun. A big thank you for looking after us so well. Food wise not bad at all for in-flight catering Mahi Mahi fish was really good - selection of drinks vg and welcoming orange or prosecco back on schedule, great. Thank you so much BA and their excellent crews. Very best wishes Ray and Chris Wilkinson

Check in: presence of a specific area for business class is very nice, staff is friendly there too and the check in was quick.

Lounge: lounge is quite nice too, nice food options. However I wouldn’t arrive early to go there, unlike Qatars lounge in Doha.

Seat: seat is very comfortable (club suite) and quite private. Has ample legroom and storage. Great IFE and seat was clean.

Service: service is all right, not exactly exceptional (staff is not super friendly and not very efficient, but does the job).

Food: food was good, there was quite a bit of choices and they didn’t run out of certain options which was good.

Conclusion: Ba is a good option, however to pricing for what the actual experience is, is quite bad. Take ba if it’s the easiest option. Otherwise consider Air France.

I won't travel with BA again. When we reached the boarding gate firstly the lady working on the gate very dismissively told me to go to the other person. I was then told my cabin bag had to go in the hold as the plane was full. Said I wanted to keep my bag but I was given no choice. I then asked why another lady was keeping her bag, they didn't know I was travelling in a group with her, so the man lied and said she was in group 1 (the group of passengers they really care about). I explained that she wasn't as I knew her so the dismissive lady rudely called across and said that passenger's bag was smaller, it was marginally smaller than mine. On the plane it wasn't even a full flight, lots of space still in the overhead lockers, and others boarding after me had kept their cases with them. I really don't appreciate being blatantly lied to at all. Same scenario on flight home and I now have a damaged travel case from it being in the hold. Glad my next trip is not with BA and nor will future trips be. Also both flights were delayed.