We had excellent crews both on the outbound and inbound flights (2159&2158 10 and 24 April)) and also the change of crews at St Lucia whilst only a short haul were pleasant and accommodating. On the flight back to LGW the young ladies were both professional and polite and really engaging with fun and humour. Nothing to much trouble and the lovely Sophie who is getting married on 9th May was a star - we hope you have a beautiful wedding and many, many happy years ahead. When you decide on your honeymoon we wish you a really lovely and well deserved holiday full of romance and fun. A big thank you for looking after us so well. Food wise not bad at all for in-flight catering Mahi Mahi fish was really good - selection of drinks vg and welcoming orange or prosecco back on schedule, great. Thank you so much BA and their excellent crews. Very best wishes Ray and Chris Wilkinson

Check in: presence of a specific area for business class is very nice, staff is friendly there too and the check in was quick.

Lounge: lounge is quite nice too, nice food options. However I wouldn’t arrive early to go there, unlike Qatars lounge in Doha.

Seat: seat is very comfortable (club suite) and quite private. Has ample legroom and storage. Great IFE and seat was clean.

Service: service is all right, not exactly exceptional (staff is not super friendly and not very efficient, but does the job).

Food: food was good, there was quite a bit of choices and they didn’t run out of certain options which was good.

Conclusion: Ba is a good option, however to pricing for what the actual experience is, is quite bad. Take ba if it’s the easiest option. Otherwise consider Air France.

I won't travel with BA again. When we reached the boarding gate firstly the lady working on the gate very dismissively told me to go to the other person. I was then told my cabin bag had to go in the hold as the plane was full. Said I wanted to keep my bag but I was given no choice. I then asked why another lady was keeping her bag, they didn't know I was travelling in a group with her, so the man lied and said she was in group 1 (the group of passengers they really care about). I explained that she wasn't as I knew her so the dismissive lady rudely called across and said that passenger's bag was smaller, it was marginally smaller than mine. On the plane it wasn't even a full flight, lots of space still in the overhead lockers, and others boarding after me had kept their cases with them. I really don't appreciate being blatantly lied to at all. Same scenario on flight home and I now have a damaged travel case from it being in the hold. Glad my next trip is not with BA and nor will future trips be. Also both flights were delayed.

My wife and I treated ourselves to business class trip to Orlando to celebrate my retirement. Outbound from Gatwick was superb. But return so far from Orlando is dire. And both flights cost the same so should have the same experience.
From check in we were met by all I can describe as a giggling baffoon at the desk. We were entitled to 4 32 kg bags in the hold. We had 3 bags (23kg , 27kg and 33kg). We were forced to unpack and reload luggage in the queue. Ok my fault for 1 bag being overweight slightly but really. Then they had sat us in totally separate seats which we had to ask to be moved together. Then security which at Gatwick business class entitled us to a fast track but in Orlando we just joined the normal 45 minute queue for security. Ok we held it together as we knew we were going to enter the club lounge of solace fairly soon. OMG. The lounge is rubbish. Absolutely packed . No seats for twenty minutes until a crowd cleared for a flight. Complimentary drinks are limited. Food is dire. Choice of two or three hot dishes but what I would expect from an eat all you can eat £20 Buffett but worse. And now I hear our flight is delayed to 12pm and the lounge closes at 9pm I believe. We really are not snobs but when our flights in business class have cost over £5000 you kind of expect a very special experience. This club lounge in orlando is rubbish I can’t get over it. No crisps , no nibbles. What a rip off British airways and I do hold BA to account as they are responsible for their end to end service and should vet every stage of the customer experience.

Forced to check in my 10kg and then they lost it. Will never fly with BA again. Worst flying experience I’ve had in a long while.