I won't travel with BA again. When we reached the boarding gate firstly the lady working on the gate very dismissively told me to go to the other person. I was then told my cabin bag had to go in the hold as the plane was full. Said I wanted to keep my bag but I was given no choice. I then asked why another lady was keeping her bag, they didn't know I was travelling in a group with her, so the man lied and said she was in group 1 (the group of passengers they really care about). I explained that she wasn't as I knew her so the dismissive lady rudely called across and said that passenger's bag was smaller, it was marginally smaller than mine. On the plane it wasn't even a full flight, lots of space still in the overhead lockers, and others boarding after me had kept their cases with them. I really don't appreciate being blatantly lied to at all. Same scenario on flight home and I now have a damaged travel case from it being in the hold. Glad my next trip is not with BA and nor will future trips be. Also both flights were delayed.

My wife and I treated ourselves to business class trip to Orlando to celebrate my retirement. Outbound from Gatwick was superb. But return so far from Orlando is dire. And both flights cost the same so should have the same experience.
From check in we were met by all I can describe as a giggling baffoon at the desk. We were entitled to 4 32 kg bags in the hold. We had 3 bags (23kg , 27kg and 33kg). We were forced to unpack and reload luggage in the queue. Ok my fault for 1 bag being overweight slightly but really. Then they had sat us in totally separate seats which we had to ask to be moved together. Then security which at Gatwick business class entitled us to a fast track but in Orlando we just joined the normal 45 minute queue for security. Ok we held it together as we knew we were going to enter the club lounge of solace fairly soon. OMG. The lounge is rubbish. Absolutely packed . No seats for twenty minutes until a crowd cleared for a flight. Complimentary drinks are limited. Food is dire. Choice of two or three hot dishes but what I would expect from an eat all you can eat £20 Buffett but worse. And now I hear our flight is delayed to 12pm and the lounge closes at 9pm I believe. We really are not snobs but when our flights in business class have cost over £5000 you kind of expect a very special experience. This club lounge in orlando is rubbish I can’t get over it. No crisps , no nibbles. What a rip off British airways and I do hold BA to account as they are responsible for their end to end service and should vet every stage of the customer experience.

Forced to check in my 10kg and then they lost it. Will never fly with BA again. Worst flying experience I’ve had in a long while.

I had a very disheartening experience flying with British Airways recently. Firstly, the staff at boarding were outright rude, lacking any sense of customer service or professionalism. This immediately set a negative tone for the flight.

Additionally, the airline’s policy on restroom access significantly impacted my comfort and convenience during the flight. Passengers without a First Class ticket were not allowed to use the bathrooms at the front of the plane, causing unnecessary congestion and discomfort. This rule resulted in long queues of over 15 people waiting for the two toilets at the back of the plane. The corridor was constantly crowded, making it difficult for passengers to navigate to and from their seats.

At one point, due to the cramped conditions in the corridor, a fellow passenger was forced to stand extremely close to me, invading my personal space significantly as others attempted to squeeze by. This was not only uncomfortable but also completely unacceptable. Imagine having an overweight person's ass squeezing on your face while he attempts to make space for a fellow passenger to walk by to get back to his seat.

Overall, my flight experience with British Airways was far from satisfactory. The treatment and policies displayed a lack of respect and consideration for passengers. I hope the airline reevaluates its customer service approach and policies to improve the experience for all passengers in the future.

Absolutely awful. We paid for extra leg room on the A380 upper deck. Staff were rude and old and no management at all. Freezing cold and we regret every minute with BA. Never again 😒